IT Service Desk Operator

Harrogate and District NHS Foundation Trust; Harrogate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization is looking for an IT Service Desk Operator based in Harrogate. The ideal candidate will provide technical support for IT systems and services, assist users with hardware and software issues, and work closely with IT teams. Key qualifications include knowledge of Windows and Android systems, problem-solving skills, and the ability to communicate effectively with non-technical staff. The role includes several employee benefits focused on health and wellbeing.

Benefits

Inclusive and supportive culture

Employee Recognition Awards

Comprehensive Employee Assistance Programme

Staff Benefits for health and wellbeing

Qualifications

• Experience with hardware, software, and telecommunications.
• Ability to provide high level remote IT technical support.
• Logic-based problem solving for technical issues.

Responsibilities

• Support users of IT systems and services across the organisation.
• Provide first line support for technical issues.
• Collaborate closely with IT teams and non-technical staff.

Skills

Technical Support

Windows 10 Knowledge

Windows 11 Knowledge

Android Operating Systems

Problem Solving

Communication Skills

Job description

The Trust is seeking to recruit an IT Service Desk Operator to primarily provide support to users of IT systems and services across the Trust's Acute and Community footprint. You will support the use of hardware, software and telecommunications in the organisation, including providing high level remote IT technical liaison, support and network administration to computer users across the full lifecycle of incidents and problems. You will also receive and resolve requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance.

Please note this is an on premise role based at Harrogate District Hospital. Interviews will be conducted face-to-face at this location. This is a non clinical role and does not qualify for Visa sponsorship.

The role involves close working with all teams within the IT function and throughout wider organisation, ensuring a quality client-focused service is delivered to users and providing first line support to users of IT systems and services across the organisation.

This role would suit someone who can work through technical issues, support colleagues that have a wide range of technical abilities, and have a logical thought process.

A successful candidate would be forward thinking, patient, able to simply explain technical issues to non-technical staff, and have good working knowledge of Windows 10, Windows 11, and Android operating systems.

At Harrogate and District NHS Foundation Trust we provide 'outstanding' care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

• An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
• Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
• Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
• Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

For further details / informal visits contact: Name: Phill Peplow Job title: IT Service Desk Team Leader Email address: [e-mail] Telephone number: 01423554612