IT Service Desk Operations Support

Aviva; York and North Yorkshire; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading UK insurance firm is seeking an IT Service Desk Operations Support professional in York. The role involves overseeing daily operations of the IT Service Desk and collaborating with team leads. Ideal candidates should have experience in a call centre or IT service desk environment, possess strong organizational skills, and demonstrate a proactive mindset. This position offers competitive salary, bonus opportunities, and generous benefits including a pension scheme and health benefits.

Benefits

Generous pension scheme

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Up to 40% discount on Aviva products

Up to £1,200 of free Aviva shares per year

Flexible benefits including cycle to work

3 paid volunteering days

Qualifications

• Experience in an IT call centre or service desk environment.
• Strong organisational skills; scheduling experience is a bonus.
• Confident using Microsoft Office and analysing data.

Responsibilities

• Oversee the day-to-day running of the IT Service Desk.
• Align skills with schedules and support junior analysts.
• Contribute to service improvements.

Skills

Experience in a call centre or IT service desk environment

Strong organisational skills

Confident using Microsoft Office

Great attention to detail

Proactive mindset

Job description

Overview

IT Service Desk Operations Support

Location: York

Salary: £30,000 - £35,000

Are you someone who thrives in a fast-paced environment and enjoys helping teams run smoothly?

This role could suit someone with experience in a IT call centre or service desk environment, who’s ready to take the next step into operational coordination. If you’re organised, proactive, and passionate about supporting others, we’d love to hear from you.

A bit about the job:

You’ll help oversee the day-to-day running of our IT Service Desk, making sure our live chat and telephony platforms are well-staffed and running smoothly. You’ll work closely with team leads and other support colleagues to align skills with schedules, support junior analysts, and contribute to service improvements. This role sits within a collaborative and supportive team that’s focused on delivering great service and continuous improvement.

Responsibilities

Skills and experience

• Experience in a call centre or IT service desk environment
• Strong organisational skills; scheduling experience is a bonus
• Confident using Microsoft Office and analysing data
• Great attention to detail and communication skills
• A proactive mindset and ability to spot patterns in demand

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary £30,000 - £35,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity 8% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look.

We would love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Chloe Nettley at 07795207964 or email [e-mail]