IT Service Desk Manager - Lead & Optimize Support (Hybrid)

INFINITY GROUP HOLDINGS LIMITED; Royal Tunbridge Wells; Hybrid; GBP 48,000 - 62,000; Full time

Benefits offered by this job

Unlimited annual leave

Private healthcare

Company shares

Electric car scheme

Flexible / remote working

Job summary

Infinity Group Holdings Limited is recruiting an IT Service Desk Manager to own the performance of First and Second Line support and to drive continual improvement across Microsoft Modern Work, cloud and hybrid environments.

You will lead incident escalation, capacity planning and governance, ensuring secure, efficient service while aligning with CyberEssentials Plus and ISO 27001 obligations. This role offers hybrid working with office access in Tunbridge Wells and London Paddington.

Job description

Infinity Group Holdings Limited is recruiting an IT Service Desk Manager to own the performance of First and Second Line support and to drive continual improvement across Microsoft Modern Work, cloud and hybrid environments.

You will lead incident escalation, capacity planning and governance, ensuring secure, efficient service while aligning with CyberEssentials Plus and ISO 27001 obligations. This role offers hybrid working with office access in Tunbridge Wells and London Paddington.