IT Service Desk Lead — Elevate Support & Team Growth

Yusen Logistics (UK) Ltd; Northampton; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Individual health cover

25 days' holiday

Volunteer Leave

International remote working up to 10–

Job summary

Yusen Logistics is seeking an IT Service Desk Team Leader to oversee day-to-day IT support at Grange Park, Northampton. The role is on-site during the induction period (6 months) with potential flexible working arrangements afterwards.

You will lead the Service Desk team, manage incidents and requests, collaborate with IT security and project teams, and coach staff to deliver high-quality support across Microsoft 365, Azure, Windows and end-user devices.

Qualifications

• Strong written and verbal English skills are essential.
• ITIL Foundation certification is desirable.
• Experience building, supporting and developing high-performing IT service desk teams.
• Experience supporting Microsoft 365, Azure, Windows and endpoint management solutions.

Responsibilities

• Lead, support and develop the Service Desk team to deliver responsive IT support.
• Coordinate daily Service Desk operations, ticket allocation and prioritisation.
• Monitor service performance and SLAs; escalate major incidents as needed.
• Provide hands-on support and collaborate with Infrastructure, Applications and IT Security teams.

Skills

ITIL Foundation

Team leadership

Service Desk management

Customer service

Microsoft 365

Azure

Windows endpoint mgmt

Incident management

ITSM platforms

Tools

ServiceNow

Freshservice

Jira

Remedy

Odoo

Zendesk

Job description

Yusen Logistics is seeking an IT Service Desk Team Leader to oversee day-to-day IT support at Grange Park, Northampton. The role is on-site during the induction period (6 months) with potential flexible working arrangements afterwards.

You will lead the Service Desk team, manage incidents and requests, collaborate with IT security and project teams, and coach staff to deliver high-quality support across Microsoft 365, Azure, Windows and end-user devices.