IT Service Desk Lead

PHD Modular Access Careers; Uxbridge; On-site; GBP 30,000; Full time

Job summary

A leading access solutions provider in Uxbridge is seeking an experienced IT Service Desk Lead to manage the IT Service Desk operations and lead a team. The role involves ensuring high-quality support, overseeing daily operations, and managing cybersecurity compliance. Ideal candidates will have strong leadership skills and IT support experience. This position offers a full-time, on-site work environment with a competitive salary.

Benefits

Benefits package

Qualifications

• Experience in leading IT service desks.
• Strong understanding of IT support processes.
• Ability to manage escalated issues effectively.

Responsibilities

• Manage daily operations of the IT Service Desk.
• Lead and develop an IT Support Assistant.
• Ensure high-quality support across the business.
• Oversee audit preparations and security compliance.

Skills

Team leadership

IT support management

Cybersecurity compliance

Microsoft 365 proficiency

Job description

IT Service Desk Lead

Location : Uxbridge (Full-time, On-site)

Salary : £30,000 per annum + Benefits

Contract : Full Time, Permanent

Hours : Monday - Friday, 8 : 00am-5 : 00pm (Full-time office based)

Driving licence required : Occasional travel to satellite sites

About Us :

PHD Access is an international award-winning scaffolding and access provider, with a strong focus on delivering innovative solutions that exceed client expectations.

In our 35 plus years' experience, we have worked on bespoke and high-end projects in the UK, Ireland, Denmark, Dubai and the Bahamas.

We are now seeking an experienced and driven IT Service Desk Lead to join our growing IT team.

About the Role

Reporting to the IT Manager, you will manage the day-to-day running of our IT Service Desk, leading and developing an IT Support Assistant while ensuring high-quality support across the business.

This is a hands-on leadership role, you'll oversee daily operations, prioritise workloads, and handle escalated issues, while still escalating procurement, policy, and strategic decisions to the IT Manager.

You'll also play a key part in Cyber Essentials audit preparation, security compliance, and shaping our shift towards cloud services.

Our IT environment is Microsoft 365-focused with a strong on-premise infrastructure, currently in a hybrid s...