IT Service Desk Engineer 307896

Little Fish (UK) Ltd.; Nottingham; Hybrid; GBP 26,662 - 32,587; Full time

Benefits offered by this job

Referral Bonus

Endless Learning

Healthcare Cash Plan

Casual Dress Policy

Company Pension Scheme

Social Events

25 Days Annual Leave

Purchase & Sale of Annual Leave

Job summary

A technology services company in Nottingham is seeking a Service Desk Engineer fluent in English and Dutch to deliver exceptional customer service. The role involves resolving technical issues, troubleshooting networks, and adhering to service standards. Ideal candidates will have experience in IT service roles and strong communication skills. The company offers hybrid working, a referral bonus, and extensive learning opportunities, fostering a passionate and inclusive workplace culture.

Qualifications

• Fluency in English, Portuguese, Spanish is required.
• Previous experience in a 1st or 2nd line IT service desk role.
• Strong understanding of various IT tools and systems.

Responsibilities

• Resolve technical issues related to desktops, laptops, printers, and applications.
• Troubleshoot and manage networks and servers.
• Meet customer-specific SLAs in handling technical queries.

Skills

Fluency in English

Customer service skills

Problem-solving

Tools

ITSM case management software

Remote support tools

Windows 10

Office 365 Admin Centre

Active Directory

Windows Server

Enterprise Networks

MS Office Suite

Job description

Come and join the Littlefish team!

We’re Hiring: Service Desk Engineer (Fluent English & Dutch)

Work location: Nottingham (Hybrid)

Salary: Up to: £29,625

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you’ll be getting up to on a day-to-day basis:

Are you passionate about technology and delivering exceptional customer service? Littlefish is looking for a Service Desk Engineer who is fluent in English and Dutch to provide top-tier technical support to our contract customers.

What you’ll be doing:

As a Service Desk Engineer, reporting into the Service Desk Team Leader, you will:

• Resolve technical issues related to desktops, laptops, printers, and applications.
• Troubleshoot and manage networks and servers.
• Follow Littlefish standards and meet customer-specific SLAs when handling technical queries.
• Provide clear communication with customers to ensure issues are resolved swiftly.

What we’re looking for:

We need a candidate with:

• Fluency in English, Portuguese, Spanish is required – this is a key aspect of the role!
• Previous experience in a 1st or 2nd line IT service desk role or a similar technical position.
• Experience with ITSM case management software.
• Knowledge of remote support tools for diagnostics and troubleshooting.
• Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks.
• Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware.
• Excellent customer service skills with a focus on problem-solving and communication.

What we can offer you:

• Referral Bonus – Earn £1000 when you refer a friend to join us!
• Endless Learning – Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals.
• Healthcare Cash Plan – Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
• Casual Dress Policy – Come as you are.
• Company Pension Scheme – Plan for the future while living in the present.
• Social Events – From team outings to company-wide celebrations, we know how to have fun!
• 25 Days Annual Leave + Public Holidays – More time to relax and recharge.
• Purchase & Sale of Annual Leave – Need extra days off? We’ve got you covered.

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with, and we support one another.

I Have a Can-Do Attitude– I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a ‘prefer not to say’.