IT service desk engineer

Berkeley Square IT; Portishead; On-site; GBP 32,000 - 38,000; Full time

Job summary

A local IT solutions provider is seeking a motivated Service Desk Engineer to join their team in Portishead. This role involves ensuring smooth computer operations, addressing help requests, and providing training to junior technicians. The ideal candidate possesses strong customer-facing skills and expertise in technologies like Active Directory, virtualization platforms, and ITIL principles. A competitive salary and additional training opportunities are offered.

Benefits

Competitive salary

Pension contributions

Technical training and development

Qualifications

• Strong customer-facing skills are essential for success in this dynamic role.
• Experience with troubleshooting issues including internet connectivity and telephony.
• Knowledge of ITIL principles and practices is beneficial.

Responsibilities

• Provide technical training and guidance to Level 1 Service Desk Technicians.
• Troubleshoot issues with services including internet connectivity and backups.
• Install and ensure antivirus software is up to date.
• Test fixes to ensure issues are resolved.
• Reinforce SLAs to manage end-user expectations.
• Deploy pre-packaged software as needed.

Skills

Understanding computer hardware

Proficiency in VMWare and Hyper-V

Expertise in Active Directory and Office 365

Familiarity with telephony and broadband technologies

Background in an ITIL-driven environment

Awareness of security standards

Job description

IT Service Desk Engineer Bristol Area up to £38,000

My client seeks a motivated Service Desk Engineer to join their IT specialist team in the South West. You'll work with a skilled team on technologies like User/Endpoint Management, Cybersecurity, and more. This role empowers you to drive innovation, leading the way in delivering rapid solutions for business and IT transformation. As a Service Desk Engineer, you'll ensure smooth computer operations, address help requests, provide training, and manage escalations. Strong customer-facing skills are essential for success in this dynamic role.

Responsibilities

• Provide technical training and guidance to Level 1 Service Desk Technicians
• Troubleshoot issues with services including internet connectivity, backups and telephony.
• Install antivirus software and ensure virus definitions are up to date. Ensure all patch levels are up to date.
• Test fixes to ensure problem has been adequately resolved.
• Reinforce SLAs to manage end-user expectations.
• Deploy pre-packaged software as needed using automated deployment tools.

Skills required

• Understanding computer hardware, covering desktops, laptops, servers, storage devices, and telephony.
• Proficiency in Virtualization platforms such as VMWare and Hyper-V
• Expertise in Active Directory and Office 365 environments
• Familiarity with telephony and broadband technologies, including FTTC, ADSL, FTTP.
• Background in an ITIL-driven environment, with a grasp of ITIL principles and processes being beneficial.
• Awareness of best practice standards in IT delivery, with a focus on security standards like Cyber Essentials, Cyber Essential Plus, PCI, ISO.

My client not only offers a fantastic salary and pension contributions, but also provides technical training and development to obtain certifications.

Apply today for an immediate telephone interview!