IT Service Desk Engineer

Hunter Selection; Gloucester; On-site; GBP 25,000; Full time

Job summary

A managed service provider in Cheltenham is seeking an IT Service Desk Engineer to join their high-performing team. The role involves O365 support, troubleshooting, and configuration of hardware/software. Ideal candidates should have experience in a 1st line role and possess strong interpersonal skills. The position offers excellent training and opportunities for career advancement.

Benefits

Holiday allowance

Company pension

Profit share scheme

Microsoft training courses and certifications

Career progression opportunities

Qualifications

• Excellent people skills and experience in a 1st line role.
• Ability to respond to support requests by logging and categorizing incidents.
• Experience working on an IT Service Desk.

Responsibilities

• Troubleshoot and resolve issues efficiently.
• Ensure users are kept up to date on issues and SLAs are met.
• Work on live infrastructure projects.

Skills

O365 support and administration

Skills in Sharepoint

Azure queries

Teams support

Basic InTune support knowledge

Outlook support

Troubleshooting and resolving issues

Building, installing and configuring hardware and software

Job description

1st Line IT Service Desk Engineer - Cheltenham - 25,000

I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Cheltenham. The right IT Service Desk Engineer will possess excellent people skills and will have worked in a 1st line role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as basic 1st line service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment.

The successful IT Service Desk Engineer will be working in the following areas and will possess the below skills:

• O365 support and administration
• Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience
• Outlook and email support
• Responding to requests for support by logging and categorising incidents
• Troubleshooting and resolving issues
• Ensuring users are kept up to date and that SLAs are met
• Building, installing and configuring hardware and software
• Working on an IT Service Desk as well as working on live infrastructure projects

Benefits of the company/role include:

• Holiday allowance
• Company pension
• Profit share scheme
• Microsoft training courses and certifications
• Fantastic opportunities for career progression

This represents a fantastic opportunity for a first line engineer to really progress their career in a forward-thinking company that provides excellent opportunities for career progression. There are countless examples of people who have progressed from the 1st line service desk through to the infrastructure team and beyond, and excellent training is on offer for the successful candidate.

This is an urgent vacancy, so please apply early to avoid disappointment.

Key words: "Microsoft 365", Teams, "One Drive", "Active Directory", Azure, Sharepoint, InTune

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.