IT Service Desk Engineer

Gold Group; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A technology recruitment agency in East Grinstead is seeking an IT Service Desk Engineer to provide on-site technical support. The candidate will need a minimum of 3 years of experience in similar roles, with strong troubleshooting skills and knowledge of Windows and Microsoft 365 systems. This position offers a salary of 30k - 35k plus benefits.

Qualifications

• Minimum 3 years experience in a similar role.
• Excellent documentation skills.
• Good understanding of network troubleshooting.

Responsibilities

• Provide technical support to users via phone or email.
• Log all calls on the Service Desk ticketing system.
• Maintain a high degree of customer service.
• Design, installation, and configuration of new systems.

Skills

Troubleshooting and fault-finding skills

Excellent telephone manner

Customer service skills

Knowledge of supporting Windows client systems

Knowledge of email systems (Exchange and Microsoft 365)

Knowledge of Windows server systems including Active Directory

Microsoft 365 management

Experience with Microsoft Azure

Understanding of virtualization technologies (Hyper-V)

Networking skills (switches, routers, VLANS)

Tools

ConnectWise tools

PowerShell

Job description

Overview

IT Service Desk Engineer
East Grinstead, West Sussex
x5 days on site
30k - 35k + Benefits

I am recruiting for a IT Service Desk role on an exclusive basis for a tier 1 client of mine in East Grinstead, West Sussex.

This role is x5 days a week on site and you will provide technical support to a variety of users.

You will need at least 3 years experience within an IT Service Desk role supporting Windows / O365 / Exchange / Active Directory etc

Responsibilities

• Provide technical support to a wide variety of users via phone or email
• Maintain a high degree of customer service for all support queries
• Log all calls on the Service Desk ticketing system and maintain documentation
• Remote and onsite support of customers IT systems
• Produce and maintain documentation in relation to hardware, software configurations and standard build information.
• Design, installation, and configuration of new equipment and systems.
• Communicate with customers as required - keeping them informed of incident progress and escalating internally or with third parties where required.
• Researching, creating, and deploying security best practices (firewalls, 365 etc)
• Assisting and mentoring team members.
• Assisting with projects as required

IT Service Desk Engineer Skills

• Minimum 3-year experience in a similar role
• Excellent troubleshooting and fault-finding skills
• Excellent telephone manner and strong customer service skills
• Strong Knowledge of supporting Windows client systems
• Excellent knowledge of email systems (Exchange and Microsoft 365)
• Strong Knowledge of Windows server systems Including active directory, DNS, DHCP, etc.
• Strong Knowledge of configuring and managing Microsoft 365 systems
• Experience of Intune configuration and management
• Experience with Microsoft Azure environment and systems
• Wide experience of client system application management, configuration and support
• Understanding of virtualization technologies (Hyper-V)
• Proficiency in Active Directory/Group Policy
• Excellent understanding of networking -switches, routers , VLANS, Wireless etc.
• Excellent documentation Skills
• Good Knowledge of SharePoint
• Experience Using ConnectWise tools would be advantageous.
• Knowledge of scripting tools (PowerShell)
• Knowledge of domains, basic web hosting, SPF, DNS, installing SSL's
• Experience of break-fix/upgrading hardware
• Good knowledge of troubleshooting hardware including UPS, NAS, Printers
• Full clean driver license
• Even better if you have MSP background

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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