IT Service Desk Coordinator

Cardinal Newman College; Penwortham; On-site; GBP 31,000 - 33,000; Full time

Job summary

A prominent educational institution in Penwortham is seeking an IT Service Desk Coordinator to provide essential IT support and service management. The ideal candidate will have strong experience in IT service assistance and a solid understanding of IT hardware. This full-time role offers a competitive salary and various staff benefits, including pension schemes and professional development opportunities. Applications are due by 11.59pm on December 4, 2025.

Benefits

Generous Pension schemes

22 days holiday (increasing to 25)

Health and wellbeing commitment

Salary sacrifice electric vehicle scheme

Cycle to Work Scheme

Free gym access

Professional development opportunities

Flu Vouchers

Staff savings scheme

Qualifications

• Experience in providing IT support or service desk assistance.
• Ability to diagnose common IT issues clearly.
• Commitment to equality/diversity and safeguarding.

Responsibilities

• Act as the single point of contact for IT incidents and requests.
• Log, triage and prioritize all requests.
• Provide first-line support and coordinate ticket assignments.

Skills

PC Operating Systems and applications

Office 365

IT hardware understanding

Customer focus

Approachability

Job description

IT Service Desk Coordinator

We are delighted that you are considering applying for the post of IT Service Desk Coordinator to take up post as soon as possible. For an outstanding candidate the college will consider a 'golden hello' payment of up to 10% of the annual salary.

The Role

The IT Service Desk Coordinator acts as the single point of contact for all IT related incidents and service requests. The postholder is responsible for logging, triaging, and prioritising all requests, providing first‑line support where appropriate, coordinating assignment of tickets, monitoring service levels, and maintaining documentation and reporting.

The ideal candidate will be familiar with and have knowledge of PC Operating Systems and applications, Office 365, and the ability to learn line‑of‑business apps and systems. You must understand IT hardware and be able to communicate technical terms clearly and simply to users and preferably.

For the full job description please see attached Job Pack .

The Successful Candidate

Cardinal Newman College is a wonderful place to work, and this is an exciting opportunity for a enthusiastic and experienced candidate to join our friendly and well‑established Networks department.

The Networks department is looking for someone who has experience in providing IT support or service desk assistance, understands IT hardware and the ability to diagnose common issues and is customer focused and approachable.

You should display the values, attitudes, and behaviours consistent with the Catholic Ethos of the College and have a commitment to equality/diversity and the safeguarding of young people and vulnerable adults.

Terms and Conditions

Hours: 37 hours per week, full year. Starting and finishing times as agreed.

Salary: The post will be paid on the Sixth Form Colleges Support Staff Pay Spine at points 14 to 15 - pro rata to £31,324 to £32,199 per annum. For an outstanding candidate the college will consider a 'golden hello' payment of up to 10% of the annual salary.

Closing date for receipt of applications

11.59pm on Thursday 4th December 2025 (we reserve the right to close the advert in advance of this date).

Why work at Cardinal Newman College?

We are a happy and thriving Catholic Sixth Form College committed to equality and diversity, welcoming colleagues from all backgrounds into our community irrespective of their religion or belief, ethnicity, age, gender, gender identity, disability, sexual orientation, marital or pregnancy status.

An outstanding college in every aspect, Cardinal Newman is one of the highest performing Sixth Form Colleges nationally for Value Added. We recognise the invaluable contribution our dedicated staff make to the success of our students and the College as whole. As such, our aim is to foster a culture where staff feel valued and supported.

We also offer a range of excellent staff benefits, including:

• Generous Pension schemes for both teachers and support staff
• Pro rata to 22 days holiday (increasing to 25 days after 5 years service) plus 4 concessionary days and bank holidays for support staff
• A genuine commitment to staff health and wellbeing
• Access to a salary sacrifice electric vehicle scheme
• Access to the Cycle to Work Scheme and Techscheme
• Free use of the on-site gym
• Access to professional development and the opportunity to undertake professional qualifications through apprenticeships
• Flu Vouchers
• Staff savings scheme

More detailed information on further staff benefits can be found within our staff perks document attached.

Completed application forms should be submitted by 11.59pm on Thursday 4th December 2025.

We will confirm receipt of all applications by email within one working day of receipt. Please call the HR team if you have not received a confirmation email by the closing date. We do ask that you accept, in the interests of economy, that if you have not heard from us by the end of December that you have not been selected for interview on this occasion.

Further Information

Further details are available at (url removed) or by telephone to the college on (phone number removed) or (phone number removed).

All offers of appointment are subject to Disclosure and Barring Service Clearance as well as a range of other safer recruitment checks