IT Service Desk Apprentice

Medstrom; Greater London; On-site; GBP 18,000; Full time

Job summary

A healthcare service company in Greater London is seeking an IT Service Desk Apprentice to join their team. The role involves providing 1st line support, administration of online services like Office 365, and assisting with IT hardware upgrades. You will be enrolled in a Level 3 Microsoft IT Support Technician Apprenticeship while gaining real-world experience in a supportive environment. The position includes a starting salary of £18,000 and various employee benefits, along with flexible working hours.

Benefits

Apprentice starting salary of £18,000

Contributory pension scheme

33 days annual leave

Discounts and cashback rewards

Salary Sacrifice Schemes

Training and mentorship

Birthday treat

Qualifications

• Must have a minimum of 5 GCSEs at grade 4 or above in Maths and English.
• Basic knowledge of iOS and/or Android is preferred.
• Flexibility to support the business with planned or emergency works.

Responsibilities

• Providing 1st line support including user support.
• Administration of Office 365 and equipment tracking.
• Ensuring all systems are patched and free of malware.

Skills

Knowledge of computers

Excellent communication skills

Basic knowledge of Office 365

Self-motivated and enthusiastic

Education

Minimum of 5 GCSEs at grade 4 or above

Tools

Office 365

Windows

Job description

IT Service Desk Apprentice

Castle Donington, Derbyshire

About Us

Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a can-do attitude, we want to hear from you.

Youll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and, crucially, their patients outcomes.

Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the companys success.

Benefits

• Apprentice starting salary of £18,000
• Contributory pension scheme
• 33 days annual leave entitlement
• Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
• Salary Sacrifice Schemes, including Cycle to Work
• Great training, support and mentorship
• Receive a treat on your birthday
• Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

The Role

As an IT Service Desk Apprentice, you will be based within our small IT team, providing support and guidance to staff across the business.

Responsibilities

• Providing 1st line support, including user support, hardware and software support
• Administration of online services such as Office 365
• Help to provide administration of equipment, forms and asset tracking, ensuring accurate records are maintained
• Providing end-user support and monitoring the IT support emails and tickets raised
• Fixing / upgrading business IT hardware to include computers, phones and printers
• Mobile device support and administration of mobile devices
• Administration of servers / computers, including ensuring systems are fully patched
• Administration of anti-virus software, ensuring that all computers are free from viruses and malware
• Setting up accounts and equipment for new employees

You will be enrolled on the Level 3 Microsoft IT Support Technician Apprenticeship.

Hours of work: 37.5 per week, Monday - Friday (approx. 8.30am - 5pm, we can try to be flexible)

About You

• Minimum of 5 GCSEs (or equivalent) at grade 4 or above (grade C or above) in Maths, English, and ideally Computer Studies
• Knowledge of computers and an interest in IT equipment / technology
• Basic knowledge of Office 365
• Basic iOS and / or Android knowledge
• Basic Windows knowledge
• Flexible attitude with a willingness to support the business if required to accommodate planned or emergency works
• Excellent communication skills to deal with people from all areas of the business
• Drive, patience and the ability to cope under pressure
• Self-motivated, enthusiastic and keen to learn

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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