IT Service Desk Analyst - NHS First-Line Support

Gloucestershire Health and Care NHS Foundation Trust; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK healthcare service is seeking a Service Desk Analyst in England. The role involves providing high-quality IT support to staff, managing technology queries, and ensuring compliance with service level agreements. Candidates should hold a degree or have equivalent experience, with knowledge of customer service methodologies and NHS operations. This full-time role offers a dynamic work environment within a dedicated team focused on delivering excellence in digital services.

Qualifications

• Educated to Degree level in relevant discipline or substantial experience.
• Knowledge of customer service management methodologies (ITIL).
• Experience of working within the NHS.

Responsibilities

• Ensure day-to-day management of technology support services meets KPIs.
• Utilise skills to provide a resolution to customer queries.
• Liaise with suppliers and customers for hardware/software needs.

Skills

Customer service management

IT support experience

Knowledge of ITIL

Effective communication

Microsoft Office skills

Education

Degree in relevant computing or business management discipline

Good general level of education in English and Mathematics

Tools

Service Desk Support tools

Job description

A UK healthcare service is seeking a Service Desk Analyst in England. The role involves providing high-quality IT support to staff, managing technology queries, and ensuring compliance with service level agreements. Candidates should hold a degree or have equivalent experience, with knowledge of customer service methodologies and NHS operations. This full-time role offers a dynamic work environment within a dedicated team focused on delivering excellence in digital services.