IT Service Desk Analyst — Hybrid Work & Growth

NFP People; Wales; Hybrid; GBP 27,000; Full time

Job summary

A supportive charity organization in Cardiff is looking for an IT Service Desk Analyst to provide technical support. This role involves resolving IT issues, contributing to team meetings, and creating user resources. Applicants should have experience in IT service support, especially in an ITIL-aligned environment. The job offers a competitive salary, opportunities for professional development, and a range of employee benefits, including flexible working options and generous annual leave.

Benefits

Flexible Working Options

Generous Annual Leave

Birthday Leave

Welcome Bonus

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing Support

Wellbeing Support

Inclusive Networks

Sustainable Travel Options

Career Development Opportunities

Qualifications

• Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment.
• Confident with Microsoft technologies and end-user hardware setup and troubleshooting.
• A great communicator who enjoys helping others.

Responsibilities

• Provide 1st line and some 2nd line technical support to colleagues.
• Troubleshoot and resolve incidents, escalating when needed.
• Create and update user guides and knowledge base articles.

Skills

1st/2nd line IT Service Desk support

Microsoft technologies (Windows, Office, Active Directory)

Communication

Organised and proactive

Team collaboration

Job description

A supportive charity organization in Cardiff is looking for an IT Service Desk Analyst to provide technical support. This role involves resolving IT issues, contributing to team meetings, and creating user resources. Applicants should have experience in IT service support, especially in an ITIL-aligned environment. The job offers a competitive salary, opportunities for professional development, and a range of employee benefits, including flexible working options and generous annual leave.