IT Service Desk Analyst – Hybrid, Training & Growth

Ingram Micro; Northwich; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

AXA Health Insurance - Dental Plan

Holiday entitlement increase

Birthday day off

Employee referral bonus

Employee discounts and wellness perks

Modern offices with breakout spaces

Career development and training

Job summary

Ingram Micro in Northwich sits at the heart of a global technology organisation. As a Service Desk Analyst, you’ll be the first point of contact for customers needing IT support, ensuring incidents and service requests are handled efficiently while delivering outstanding customer service.

You’ll join an experienced team with ongoing training, career development opportunities and a supportive environment. This hybrid role requires 3 days per week in the Northwich office and offers a clear path to

Qualifications

• Previous experience in a customer service, service desk, helpdesk or other customer-facing role.
• A passion for technology and a willingness to learn.
• Strong communication skills, both written and verbal.
• Good problem-solving and organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• A positive, team-focused approach to work.
• Experience using Microsoft Office applications.

Responsibilities

• Provide first-line support to customers via phone, email and ticketing systems.
• Log, categorize and manage incidents and service requests.
• Troubleshoot and resolve technical issues within your scope of knowledge.
• Escalate more complex issues to specialist support teams when required.
• Keep customers informed with regular updates throughout the resolution process.
• Work with colleagues and third-party suppliers to help resolve customer issues.
• Follow up on incidents to ensure a positive customer experience.
• Contribute ideas and feedback to help improve service delivery and team performance.

Skills

Customer service

Service desk

Communication

Problem solving

Multitasking

Team player

MS Office

Job description

Ingram Micro in Northwich sits at the heart of a global technology organisation. As a Service Desk Analyst, you’ll be the first point of contact for customers needing IT support, ensuring incidents and service requests are handled efficiently while delivering outstanding customer service.

You’ll join an experienced team with ongoing training, career development opportunities and a supportive environment. This hybrid role requires 3 days per week in the Northwich office and offers a clear path to