IT Service Desk Analyst | Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust; England; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading healthcare provider in the United Kingdom is seeking an experienced IT Support professional to provide first-line support for clinical and administrative colleagues. You will be the first point of contact for all staff, logging and prioritizing requests in a timely manner. This is an on-site role, with opportunities for professional development and a commitment to a healthy work-life balance.

Benefits

Flexible working arrangements

First class development opportunities

Responsibilities

• Providing 1st line IT support to clinical and administrative colleagues across the organisation.
• Being the first point of contact for all staff and delivering a professional IT Service Desk experience.
• Logging, prioritising and resolving or escalating calls in accordance with SLA and procedures.
• Providing first line problem solving or directing requests to appropriate second line support or third party vendors.

Job description

Overview

Providing 1st line support for clinical and administrative colleagues using IT services, including satellite sites within the community. Being the first point of contact in IM&T for all staff across the organisation in the provision of an IT Service Desk. Deliver an efficient, friendly, effective and professional first line call logging/problem solving service. Ensuring that the IT Service Desk operates as a highly professional service that meets the needs of the Trust. Servicing requests for assistance from users in a pleasant and professional manner. Ensuring that requests for assistance are properly logged, assigned and responded to in a timely manner according to agreed SLA's and procedures. Responding to requests for assistance by providing first line support to enable callers to solve their problems; or by forwarding details to second line support or advising third party suppliers.

• Providing 1st line IT support to clinical and administrative colleagues across the organisation (including satellite sites).
• Being the first point of contact in IM&T for all staff and delivering a professional IT Service Desk experience.
• Logging, prioritising and resolving or escalating calls in accordance with SLA and procedures.
• Providing first line problem solving or directing requests to appropriate second line support or third party vendors as needed.

Additional information

• Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded Gold for the Armed Forces Employment Recognition Scheme.
• We provide first class development opportunities for all staff, with a wide range of professional, management and leadership, and clinical skills training available.
• We recognise the importance of a healthy work-life balance and offer flexible working arrangements where possible to meet service needs and staff needs.
• Frimley Health Trust benefits on Vimeo.
• This is Frimley Health Trust benefits by FHFT Careers on Vimeo.
• For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
• If you have applied for this position in the last 6 months and were unsuccessful, please do not re-apply.
• Due to changes in visa requirements from April 2024 and the new minimum salary criteria, this role doesn't qualify for sponsoring a work visa.
• This role doesn't qualify for hybrid/remote working. The role is on-site.
• We reserve the right to close this vacancy early if enough applications have been received.
• This advert closes on Thursday 30 Oct 2025.