IT Service Desk Analyst - Flexible First-Line Support

FERA; York and North Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading food safety organization in the United Kingdom is seeking a Service Desk Analyst. You will be the first point of contact for IT support, providing first-line technical assistance and managing support requests. The ideal candidate should possess excellent customer service and communication skills and be eager to learn and grow in the IT field. The position offers flexible working hours and various employee benefits.

Benefits

25 days holiday

Flexible working hours

On-site gym

Company matched pension

Voluntary benefits

Qualifications

• Strong customer service and communication skills both written and verbal.
• Ability to work under pressure and manage multiple tasks.
• Eagerness to learn and grow with a willingness to undertake technical training.

Responsibilities

• Act as the first point of contact for all incoming IT support requests.
• Log, track and manage tickets using our service management platform.
• Ensure timely resolution of issues in line with SLAs and KPIs.

Skills

Customer service skills

Communication skills

Problem-solving mindset

Understanding of Office 365

Job description

A leading food safety organization in the United Kingdom is seeking a Service Desk Analyst. You will be the first point of contact for IT support, providing first-line technical assistance and managing support requests. The ideal candidate should possess excellent customer service and communication skills and be eager to learn and grow in the IT field. The position offers flexible working hours and various employee benefits.