IT Service Desk Analyst – Fast‑Paced Support & Growth

Stannah Group; Andover; On-site; GBP 30,000 - 40,000; Full time

Job summary

A manufacturing and engineering company in Andover is seeking an IT Service Desk Administrator to manage user queries and IT issues efficiently. This role requires experience in an IT environment and proficiency in an ITSM tool, along with strong prioritization and communication skills. The position offers a permanent contract, with a market-aligned salary and various benefits. This is an excellent opportunity for career development within a collaborative environment.

Benefits

Market aligned salary

Profit share bonus scheme

25 days holiday plus bank holidays

Pension scheme

SimplyHealth cash plan

Life assurance scheme

Long service award scheme

Employee assistance programme

Enhanced maternity and paternity provision

Qualifications

• Experience recording and tracking issues using an ITSM tool.
• Ability to coordinate issue resolution with multiple stakeholders.

Responsibilities

• Act as the first point of contact for support requests from users.
• Respond to a variety of incidents and service requests.
• Deliver first-line investigation and diagnosis.

Skills

Experience working within an IT environment

Strong ability to prioritise and complete tasks under pressure

Excellent written and verbal communication skills

Education

IT-related qualifications

Tools

ITSM tool

Job description

A manufacturing and engineering company in Andover is seeking an IT Service Desk Administrator to manage user queries and IT issues efficiently. This role requires experience in an IT environment and proficiency in an ITSM tool, along with strong prioritization and communication skills. The position offers a permanent contract, with a market-aligned salary and various benefits. This is an excellent opportunity for career development within a collaborative environment.