IT Service Desk Analyst — Customer‑Driven Support

Landmarc Solutions; Salisbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology service provider in the UK is seeking an IT Support Analyst to deliver responsive technical support. This role involves troubleshooting issues for users, maintaining service records, and requiring strong knowledge of Microsoft systems. Ideal candidates have ITIL and CompTIA A+ certifications. Join a company committed to employee well-being, competitive salaries, and exceptional benefits.

Benefits

Pension scheme with up to 8% employer contribution

Generous holiday entitlement of 25 days

Health cash plan

Professional development support

Qualifications

• Strong knowledge of Microsoft Windows 10/11 and Office 2016/2019/365.
• Experience supporting IT in a multi-site or hybrid environment.
• Proficiency with ITSM tools and incident/request management.

Responsibilities

• Deliver responsive IT support via the Service Desk.
• Diagnose and resolve incidents with focus on first-call resolution.
• Maintain accurate records of incidents, requests, and resolutions.

Skills

Microsoft Windows 10/11

Office 2016/2019/365

ITSM tools

Troubleshooting

IT security best practices

Software licensing

Education

ITIL v4 Foundation

CompTIA A+ or equivalent

Tools

Halo ITSM

SCCM/MECM

Microsoft InTune

Job description

A technology service provider in the UK is seeking an IT Support Analyst to deliver responsive technical support. This role involves troubleshooting issues for users, maintaining service records, and requiring strong knowledge of Microsoft systems. Ideal candidates have ITIL and CompTIA A+ certifications. Join a company committed to employee well-being, competitive salaries, and exceptional benefits.