IT Service Desk Analyst - 1st Line Support & Customer Care

Go Traffic Management Limited; Manchester; On-site; GBP 25,000; Full time

Job summary

A dynamic technology services company in Worsley is looking for an IT Service Desk Analyst to provide first-line technical support. Candidates should possess excellent problem-solving skills and a strong customer service background. Responsibilities include logging support calls, resolving IT issues, and maintaining communication with customers. A competitive salary of £25,000 per year is offered, alongside a full benefits package.

Benefits

Competitive salary

Full benefits package

Qualifications

• Good knowledge of hardware and mobile phone technology.
• Ability to resolve issues in a high-pressure environment.
• Experience working collaboratively in teams and independently.

Responsibilities

• Log incoming support calls and prioritize them.
• Resolve issues with PCs, printers, and in-house software.
• Maintain communication with customers on outstanding issues.

Skills

Desktop operating systems knowledge

Problem-solving abilities

Strong communication skills

Attention to detail

Customer service experience

Job description

A dynamic technology services company in Worsley is looking for an IT Service Desk Analyst to provide first-line technical support. Candidates should possess excellent problem-solving skills and a strong customer service background. Responsibilities include logging support calls, resolving IT issues, and maintaining communication with customers. A competitive salary of £25,000 per year is offered, alongside a full benefits package.