IT Service Desk Analyst (1st/2nd Line) - On-site

INOVERSE GROUPE; East Morden; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading IT services company in Morden is seeking multiple IT Service Desk Analysts to provide 1st/2nd line support. The role includes diagnosing and resolving hardware and software issues, providing customer service, and logging tickets using ITSM tools. Ideal candidates will have over 3 years of experience in IT support, strong communication skills, and expertise in Windows 10/11 and Microsoft Office 365. This is a on-site position with a duration of 3-6 months, offering up to £200 per day.

Qualifications

• Minimum 3+ years' experience in an IT support role (1st/2nd line).
• Strong customer service and communication skills.
• Excellent problem-solving and troubleshooting abilities.

Responsibilities

• Provide high-quality customer support via phone and face-to-face.
• Act as a first point of contact for IT incidents and service requests.
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Log, manage, and resolve tickets using ITSM and Asset Management tools.
• Escalate issues where required, following best-practice procedures.

Skills

Customer service

Problem-solving

Troubleshooting

Communication

Windows 10/11 support

Microsoft Office 365 support

Active Directory support

VPN support

iOS support

Android support

Tools

IT Service Management (ITSM) tools

Job description

A leading IT services company in Morden is seeking multiple IT Service Desk Analysts to provide 1st/2nd line support. The role includes diagnosing and resolving hardware and software issues, providing customer service, and logging tickets using ITSM tools. Ideal candidates will have over 3 years of experience in IT support, strong communication skills, and expertise in Windows 10/11 and Microsoft Office 365. This is a on-site position with a duration of 3-6 months, offering up to £200 per day.