IT Service Desk Analyst

Pig Improvement Company; United Kingdom; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A global IT services firm based in the UK is seeking an IT Support Executive to provide high-quality technical support to C-suite executives and senior leadership. The ideal candidate will have deep technical knowledge across hardware and software and be adept at maintaining communication levels. This role requires a mix of in-office presence and occasional travel.

Benefits

Car Allowance

Performance related bonus

25 days holidays + Bank Holidays

Health Cash back scheme

Employee Assistance Program

Comprehensive Learning & Development programs

Qualifications

• Experience in technical support across hardware, software, and networking.
• Proficient in supporting executive-level staff.
• Ability to maintain high levels of communication and documentation.

Responsibilities

• Provide dedicated IT support to C-suite executives.
• Deliver second-line technical support for global users.
• Maintain endpoint security and manage user accounts.
• Assist in managing network components and security.

Skills

Diagnosing hardware issues

Administering Active Directory

Knowledge of TCP/IP

Monitoring cloud services

Implementing automation scripts

Providing user support

Tools

Microsoft 365

Azure

Intune

PatchMyPC

Job description

Role Overview

We are recruiting for a key position in our Global IT service desk team

You will deliver a high-quality, user-focused IT support across the EMEA region.

You will act as a key technical point of contact for our C-suite, board members, and senior executives based at our Basingstoke head office, as well as providing support to employees across our global organisation.

As a trusted IT partner to our leadership team, you’ll handle requests from the CEO, CFO, General Counsel, Executive Assistants, and other senior stakeholders, ensuring a seamless, proactive and professional support experience. The role also involves occasional travel to provide on-site technical assistance during board meetings or executive events.

You’ll be responsible for delivering both in-person and remote technical support, managing incidents and requests through to resolution, and contributing to wider infrastructure and workplace technology improvements. This position requires confident technical expertise, discretion, and the ability to communicate effectively with individuals at all levels of the organisation.

This role requires 2 days in the Basingstoke office (Tuesday and Wednesday) with travel with the board around the UK as well as possible travel abroad

You Will

General Operations

• Provide dedicated IT support to C-suite executives and senior leadership in office, remote and off-site engagements.
• Deliver second-line technical support for global users, resolving complex issues across hardware, software, networking, and collaboration tools.
• Act as the primary contact for executive support requests, ensuring prompt, professional, and discreet service.
• Maintain high levels of communication and documentation within ITSM tools.
• Participate in IT projects, upgrades, and continuous improvement initiatives.

Technical Operations

• Diagnose and resolve hardware, software, and network issues across desktops, laptops, printers, mobile devices, and peripherals.
• Support and administer user accounts, permissions and security using Active Directory, Microsoft 365, Exchange Online, and Entra.
• Manage and maintain endpoint security, patching, and update compliance through tools such as Intune and PatchMyPC.

Infrastructure Support

• Assist in managing Wi-Fi access points, switching, VPNs, and LAN cabling in our Basingstoke office.
• Support network and connectivity issues, with working knowledge of TCP/IP, DHCP, DNS and VPN.

Cloud & Automation Exposure

• Monitor and administer cloud services including Microsoft 365 and Azure, supporting service availability and access.
• Identify and implement improvements to support workflows through automation or scripting (PowerShell or similar).
• Maintain awareness of backup procedures, business continuity processes, and recovery tools.

Project Participation

• Occasionally support the implementation and rollout of global IT projects including infrastructure upgrades, new site deployments, and service transitions.
• Act as a local technical lead for minor projects, coordinating third-party engineers or contractors where appropriate.

Requirements

Technical Operations

• Diagnose and resolve hardware, software, and network issues across desktops, laptops, printers, mobile devices, and peripherals.
• Support and administer user accounts, permissions and security using Active Directory, Microsoft 365, Exchange Online, and Entra.
• Manage and maintain endpoint security, patching, and update compliance through tools such as Intune and PatchMyPC.

Infrastructure Support

• Assist in managing Wi‑Fi access points, switching, VPNs, and LAN cabling in our Basingstoke office.
• Support network and connectivity issues, with working knowledge of TCP/IP, DHCP, DNS and VPN.

Cloud & Automation Exposure

• Monitor and administer cloud services including Microsoft 365 and Azure, supporting service availability and access.
• Identify and implement improvements to support workflows through automation or scripting (PowerShell or similar).
• Maintain awareness of backup procedures, business continuity processes, and recovery tools.

Project Participation

• Occasionally support the implementation and rollout of global IT projects including infrastructure upgrades, new site deployments, and service transitions.
• Act as a local technical lead for minor projects, coordinating third-party engineers or contractors where appropriate.

Benefits Overview

• Car Allowance
• Performance related bonus
• 25 days holidays + Bank Holidays
• NFU Pension
• Health Cash back scheme
• Employee Assistance Program
• Employee share plan
• Enhanced maternityleave 12 weeks at full pay followed by 4 weeks at 50% followed by SMP
• Comprehensive L&D program including career development programs, access to Genus University and Mango (languages)

Equal Employment Opportunities

Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.

Recruitment Fraud Warning

Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at [e-mail].