IT Service Desk Analyst

Harvey Nash; North East; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading non-profit healthcare organisation is seeking an IT Service Desk Analyst to provide support to all end users. Responsibilities include 1st and 2nd line support, troubleshooting PC hardware, and supporting O365 applications. This is a 2-month contract with a possibility of extension, offering a competitive pro-rata'd salary and hybrid working arrangements.

Qualifications

• Proficient in providing IT support to end users.
• Experience with troubleshooting PC hardware and software.
• Ability to maintain IT assets and manage requests.

Responsibilities

• Provide 1st and 2nd Line Support to end users.
• Support O365 applications.
• Log incidents and requests using helpdesk software.

Skills

1st and 2nd Line Support

O365 applications

PC hardware troubleshooting

Software installation

Tools

Helpdesk software

Job description

Are you an IT Service Desk Analyst looking for your next challenge?

This is an exciting opportunity to work for a leading non-profit healthcare organisation. This role is perfect for an IT Service Desk Analyst who can provide IT support to all end users across the organisation. You will be involved in the installation, upgrade and troubleshooting of PC hardware, software, peripherals, and Microsoft operating systems and applications such as O365.

Key Responsibilities

• Provide 1st and 2nd Line Support to end users.
• Support O365 applications.
• Maintain IT assets.
• Identify and respond to customer requests.
• Assist in the delivery of IT upgrades, including hardware and software rollouts.
• Log incidents and requests using helpdesk software.

This is a 2 month contract, with a likelihood of extension, offering a competitive pro-rata\'d salary plus hybrid working arrangements. If you are passionate about IT support and want to make a difference in a healthcare setting, we would love to hear from you!