IT Service Desk Analyst

Harvey Nash Group; Newcastle upon Tyne; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading non-profit healthcare organisation in Newcastle upon Tyne is seeking an IT Service Desk Analyst for a 2-month contract with potential for extension. The role involves providing 1st and 2nd line support, assisting with IT upgrades, and managing IT assets. This position offers a competitive pro-rata salary and hybrid working arrangements. If you are passionate about IT support in a healthcare setting, we would love to hear from you!

Qualifications

• Experience in providing IT support to end users.
• Proficiency with Microsoft O365 applications.
• Ability to troubleshoot PC hardware and software.

Responsibilities

• Provide 1st and 2nd Line Support to end users.
• Support O365 applications.
• Maintain IT assets.
• Identify and respond to customer requests.
• Assist in the delivery of IT upgrades.
• Log incidents and requests using helpdesk software.

Job description

Overview

Are you an IT Service Desk Analyst looking for your next challenge? This is an exciting opportunity to work for a leading non-profit healthcare organisation. This role is perfect for an IT Service Desk Analyst who can provide IT support to all end users across the organisation. You will be involved in the installation, upgrade and troubleshooting of PC hardware, software, peripherals, and Microsoft operating systems and applications such as O365.

Responsibilities

• Provide 1st and 2nd Line Support to end users.
• Support O365 applications.
• Maintain IT assets.
• Identify and respond to customer requests.
• Assist in the delivery of IT upgrades, including hardware and software rollouts.
• Log incidents and requests using helpdesk software.

Contract and Compensation

This is a 2 month contract, with a likelihood of extension, offering a competitive pro-rata'd salary plus hybrid working arrangements. If you are passionate about IT support and want to make a difference in a healthcare setting, we would love to hear from you!