IT Service Desk Analyst

Churchill Group; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management provider is seeking an IT Service Desk Analyst in Gateshead. You will manage user services, maintain IT systems, troubleshoot issues, and support IT projects. Ideal candidates are organised, proactive, and enjoy problem-solving. The role offers opportunities for growth within a supportive environment.

Benefits

Employee ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

Life assurance cover

24/7 GP access

Two paid volunteering days

Ongoing training and development

Diversity and inclusion initiatives

Recognition and rewards programs

Qualifications

• Strong administrative skills for managing administrative tasks.
• Effective verbal and written communication.
• Ability to manage multiple demands across different teams.
• Collaborative and detail-oriented.
• Logical approach to problem-solving.

Responsibilities

• Administer internal line-of-business software systems.
• Maintain and create documentation for IT processes.
• Support IT equipment and liaise with mobile providers.
• Troubleshoot network issues with providers.
• Provide remote IT support for incoming calls.
• Assist with various IT projects.

Skills

Strong administrative background

Effective communication skills

Ability to manage competing demands

Collaborative mindset

Logical problem-solving approach

Job description

Overview

Location: Gateshead

This is a great opportunity to join our IT team in Gateshead. As an IT Service Desk Analyst, you’ll support the wider team by managing and administering user services, helping to ensure smooth and efficient IT operations across the business.

If you’re organised, proactive, and enjoy solving problems, this could be the perfect next step in your career.

As an IT Service Desk Analyst, you’ll:

• Administer and manage internal line-of-business software systems.
• Maintain, update, and create documentation to support IT processes.
• Support IT assets and equipment including iPads, laptops, and mobile phones, liaising with external mobile communications providers.
• Troubleshoot network issues and liaise with network providers to resolve them.
• Take incoming calls and provide remote support for IT issues.
• Assist with IT projects as needed.

Qualifications

• A strong administrative background and the ability to carry out general administrative tasks efficiently.
• Effective communication skills, both verbal and written, with a professional and approachable manner.
• The ability to manage competing demands and work across a diverse organisation.
• A collaborative mindset and strong attention to detail.
• A logical and structured approach to problem-solving.

What we offer

The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Inclusion

Our Commitment to Inclusion: We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) is required for this role.