IT Service Desk Analyst

Rise Technical Recruitment; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A forward-thinking education trust seeks an IT Service Desk Analyst for 1st line support, mainly working from home with travel to Epsom, Basingstoke, and Allerton 1-2 times a week. The role involves monitoring service desk tickets, troubleshooting issues, and ensuring compliance with data protection policies. Ideal candidates have strong technical support experience and a collaborative mindset. The position offers excellent benefits including a generous pension and ongoing training.

Benefits

Generous Pension

34 Days Holiday

Ongoing Training & Development

Recognition Policies

Staff Discount Platform

Free On-site Parking

Occupational Sick Pay

Family-friendly Policies

Work-life Balance

Qualifications

• Experience providing first line IT support in a school or business environment.
• Willingness to travel to sites in Epsom, Basingstoke or Allerton (1-2 days per week).
• Reflective, optimistic, and aspirational mindset aligned with a culture of innovation.

Responsibilities

• Monitor and respond to service desk tickets within agreed timeframes.
• Provide first line IT support remotely and on-site when required.
• Troubleshoot and resolve hardware, software, and network issues.

Skills

Strong technical knowledge

Problem-solving ability

Excellent communication skills

Collaborative approach

Job description

Overview

IT Service Desk Analyst - 1st Line Support

Home-based with travel to Epsom, Basingstoke & Allerton (1-2 days per week)

27,634 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-site Parking + Occupational Sick Pay + Family-friendly Policies + Work-life Balance

Are you currently working in IT support, providing first line support in a school or business environment?

Would you like to join a forward-thinking organisation where you can grow your technical skills, work with excellent IT infrastructure, and be part of a collaborative, high-performing team?

This forward-thinking education trust embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports both staff and students.

In this role, you\'ll provide first line IT support as part of a wider service desk team, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You\'ll monitor and respond to service desk tickets, troubleshoot hardware and software issues, and support users remotely and on-site when required.

You'll primarily work from home, visiting schools in Epsom, Basingstoke, and Allerton around 1-2 times per week to provide on-site technical support and maintain IT systems.

This is an excellent opportunity for someone with strong first line experience who wants to work flexibly, develop professionally, and be part of a team that values innovation, collaboration, and continuous improvement.

Responsibilities

• Monitor and respond to service desk tickets within agreed timeframes
• Provide first line IT support remotely and on-site when required
• Troubleshoot and resolve hardware, software, and network issues
• Support installation, configuration, and maintenance of IT systems and software
• Maintain accurate records of incidents and resolutions
• Promote safe and secure IT use and ensure compliance with safeguarding and data protection policies

The Person

Experience providing first line IT support in a school or business environment

• Strong technical knowledge and problem-solving ability
• Confident providing remote support with excellent communication skills
• Professional, proactive, and collaborative approach
• Willingness to travel to sites in Epsom, Basingstoke or Allerton (1-2 days per week)
• Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence