IT Service Desk Analyst

Breedon Group plc; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent construction materials company is seeking an IT Service Desk Analyst based at their Derbyshire office. You will deliver first-line technical support to employees, resolving issues via phone, email, and chat. The ideal candidate will have experience in technical support, knowledge of Microsoft Windows and Office 365, and strong communication skills. The role offers a diverse set of benefits including a contributory pension scheme, generous holidays, and health initiatives.

Benefits

25 days holiday plus bank holidays

Contributory Pension Scheme

Free on-site Parking

Holiday Buy Scheme

Volunteer Scheme

Share Save Scheme

Life Assurance

Enhanced Maternity, Adoption & Paternity Scheme

Health & Wellbeing Initiatives

Discount Scheme

Qualifications

• Proven experience in technical support in a corporate environment.
• Strong knowledge of Microsoft Windows and Office 365.
• Excellent verbal and written communication skills.

Responsibilities

• Provide first-line technical support to employees via phone, email, and chat.
• Log all support requests accurately in the ticketing system.
• Diagnose and troubleshoot hardware and software issues.

Skills

Technical support experience

Microsoft Windows OS

Office 365

Communication skills

Problem-solving

Customer focus

Tools

Ticketing system

Collaboration tools

Job description

IT Service Desk Analyst

Department: Information Technology Services

Employment Type: Permanent - Full Time

Location: Lockington, Derbyshire

Description

This role is based full time from our office in Derbyshire

As a First Line Service Desk Analyst at Breedon Group, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. The role requires strong communication skills, technical expertise, and a customer‑centric approach to support our diverse workforce effectively.

Key Responsibilities

• Provide first-line technical support to Breedon Group employees via phone, email, and chat.
• Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation.
• Diagnose and troubleshoot hardware, software, and network‑related issues, escalating complex problems to the appropriate teams for resolution.
• Follow up with users to ensure their technical issues have been resolved satisfactorily and provide guidance on preventive measures.
• Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience.
• Collaborate with other members of the IT support team to share knowledge, best practices, and solutions.
• Maintain up‑to‑date knowledge of Breedon Group's IT systems, applications, and policies.
• Adhere to company standards for data security, confidentiality, and compliance with relevant regulations.

Skills, Knowledge & Expertise

• Proven experience in a similar role providing technical support in a corporate environment.
• Strong knowledge of Microsoft Windows operating systems and Office 365 suite.
• Familiarity with common business applications and collaboration tools.
• Excellent communication skills, both verbal and written, with the ability to communicate technical concepts effectively to non‑technical users.
• Strong problem‑solving skills and the ability to work well under pressure in a fast‑paced environment.
• Customer‑focused mindset with a passion for delivering high‑quality service to internal stakeholders.
• Ability to prioritise workload, multitask, and manage time effectively to meet deadlines.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are advantageous but not essential.

Job Benefits

• 25 days holiday plus bank holidays
• Contributory Pension Scheme
• Free on‑site Parking
• Holiday Buy Scheme
• Volunteer Scheme
• Share Save Scheme
• Life Assurance
• Enhanced Maternity, Adoption & Paternity Scheme
• Health & Wellbeing Initiatives
• Discount Scheme