IT Service Desk Analyst

Genus Plc; Basingstoke; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A global agricultural biotechnology company seeks a Senior IT Support Specialist based in Basingstoke to provide dedicated support to C-suite executives. This role involves handling technical inquiries, managing incidents, and supporting IT projects while ensuring a high level of service. The ideal candidate will have strong technical expertise, exceptional problem-solving skills, and the ability to communicate effectively with stakeholders. Competitive benefits include a car allowance, performance bonus, and comprehensive development programs.

Benefits

Car Allowance

Performance related bonus

25 days holidays + Bank Holidays

NFU Pension

Health Cash back scheme

Employee Assistance Program

Employee share plan

Enhanced maternity leave

Qualifications

• Experience providing technical support to senior executives.
• Strong understanding of networking and cloud services.
• Ability to communicate effectively with high-level stakeholders.

Responsibilities

• Provide IT support to C-suite executives and senior leadership.
• Deliver second-line technical support for global users.
• Maintain documentation within ITSM tools.

Skills

Technical expertise

Communication

Problem-solving

Tools

Active Directory

Microsoft 365

Azure

PowerShell

Job description

You will act as a key technical point of contact for our C‑suite, board members, and senior executives based at our Basingstoke head office, as well as providing support to employees across our global organisation. As a trusted IT partner to our leadership team, you’ll handle requests from the CEO, CFO, General Counsel, Executive Assistants, and other senior stakeholders, ensuring a seamless, proactive and professional support experience. The role also involves occasional travel to provide on‑site technical assistance during board meetings or executive events. You’ll be responsible for delivering both in‑person and remote technical support, managing incidents and requests through to resolution, and contributing to wider infrastructure and workplace technology improvements. This position requires confident technical expertise, discretion, and the ability to communicate effectively with individuals at all levels of the organisation. This role requires 2 days in the Basingstoke office (Tuesday and Wednesday) with travel with the board around the UK as well as possible travel abroad.

General Responsibilities

• Provide dedicated IT support to C‑suite executives and senior leadership in office, remote and off‑site engagements.
• Deliver second‑line technical support for global users, resolving complex issues across hardware, software, networking, and collaboration tools.
• Act as the primary contact for executive support requests, ensuring prompt, professional, and discreet service.
• Maintain high levels of communication and documentation within ITSM tools.
• Participate in IT projects, upgrades, and continuous improvement initiatives.

Technical Operations

• Diagnose and resolve hardware, software, and network issues across desktops, laptops, printers, mobile devices, and peripherals.
• Support and administer user accounts, permissions and security using Active Directory, Microsoft 365, Exchange Online, and Entra.
• Manage and maintain endpoint security, patching, and update compliance through tools such as Intune and PatchMyPC.

Infrastructure Support

• Assist in managing Wi‑Fi access points, switching, VPNs, and LAN cabling in our Basingstoke office.
• Support network and connectivity issues, with working knowledge of TCP/IP, DHCP, DNS and VPN.

Cloud & Automation Exposure

• Monitor and administer cloud services including Microsoft 365 and Azure, supporting service availability and access.
• Identify and implement improvements to support workflows through automation or scripting (PowerShell or similar).
• Maintain awareness of backup procedures, business continuity processes, and recovery tools.

Project Participation

• Occasionally support the implementation and rollout of global IT projects including infrastructure upgrades, new site deployments, and service transitions.
• Act as a local technical lead for minor projects, coordinating third‑party engineers or contractors where appropriate.

Additional Responsibilities

• Monitor and identify goals for the reduction of our GHG emissions from our own operations.
• Drive porcine and bovine genetic improvements which support productivity gains and improve feed efficiency, enabling a reduction in the production of greenhouse gas (GHG) emissions per unit of milk or meat produced.
• Identify facility and other opportunities for reductions in GHG emissions, consistent with our goals.
• Partner and advocate for policies that advance positive climate goals and identified United Nations Sustainable Development Goals (SDGs).

Benefits

• Car Allowance
• Performance related bonus
• 25 days holidays + Bank Holidays
• NFU Pension
• Health Cash back scheme
• Employee Assistance Program
• Employee share plan
• Enhanced maternity leave 12 weeks at full pay followed by 4 weeks at 50% followed by SMP
• Comprehensive L&D program including career development programs, access to Genus University and Mango (languages)

Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future.

Our vision is clear: Pioneering animal genetic improvement to sustainably nourish the world.

Values

• Collaborate as One Team
• Create Value for Customers
• Innovate with PurposeNever stop improving