IT Service Desk Advisor

ACCENT housing; Peterborough; On-site; GBP 31,000; Full time

Job summary

A housing association in Peterborough is seeking an IT Service Desk Advisor to provide 1st and 2nd line support and manage service desk calls. The ideal candidate must have experience in technical support, strong communication skills, and a valid driving licence. You will contribute to service improvements and occasionally travel to sites. This full-time role offers benefits such as 28 days holiday, gym discounts, and a pension scheme.

Benefits

28 days holiday plus bank holidays

Extra birthday leave

Access to an online GP

Gym discounts

Dedicated day to volunteer

Pension scheme

Qualifications

• Experience in a busy IT environment providing technical support.
• Proficient in Windows support, including Active Directory and MS Office.
• Valid driving licence and access to a car for work purposes.

Responsibilities

• Manage service desk calls and resolve issues within agreed timeframes.
• Provide 1st and 2nd line support using a modern ticketing system.
• Travel to different sites as needed.

Skills

Customer-facing technical support

Windows Desktop support

Strong communication skills

Documentation creation

Job description

IT Service Desk Advisor

A place to drive change

Location: Peterborough (Onsite)

Salary: 30,216 per annum

Full‑time, 35 hours per week, Monday to Friday, 8am‑6pm.

We’re on a journey of transformation, delivering affordable sustainable homes and creating a thriving workspace. Join our Service Delivery team as the first point of contact for colleagues across the organisation.

About the role

As an IT Service Desk Advisor you will provide 1st and 2nd line support, manage service desk calls, and collaborate with other IT teams to ensure a smooth experience for users. You will handle incidents and service requests, occasionally travel to sites, and contribute to service improvements.

Responsibilities

• Manage service desk calls from start to finish, keeping users informed and resolving issues within agreed timeframes.
• Provide 1st and 2nd line support using a modern ticketing system.
• Occasionally travel to different sites and schemes; access to a car and flexibility are helpful.
• Collaborate with other IT teams, gaining exposure to Microsoft 365, Azure Entra ID and more.
• Contribute to service improvements and help shape how we deliver IT support.

Qualifications

• Experience working in a busy IT environment providing customer‑facing technical support.
• Proficient in Windows Desktop support and deployment in a networked environment, including Active Directory and MS Office.
• Strong communication skills, both written and verbal, with the ability to explain technical issues to non‑technical users.
• Experience in developing training materials or documentation to support user education.
• Valid driving licence and access to a car for work purposes.
• Flexibility to work at different locations and occasionally outside of normal office hours.

Benefits

28 days holiday plus bank holidays (pro‑rata for part‑time), extra birthday leave, access to an online GP, gym discounts and a dedicated day to volunteer. Pension scheme (Defined Contribution and Defined Benefit) and life assurance at three times your salary.

Recruitment

We are committed to making our recruitment process accessible and inclusive. Please let us know if you require reasonable adjustments.

For any queries about the role, please contact us. Candidates must be eligible to live and work in the UK.