IT Service Desk Administrator

MH Recruitment; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency in England is seeking a dedicated IT Service Desk Administrator for a 12-month temporary contract. The role involves providing first- and second-line support, using ManageEngine tools for ticket management, and maintaining IT documentation. The ideal candidate should have prior experience in IT support and strong troubleshooting skills. Compensation ranges from £30,000 to £35,000 pro rata, with a collaborative team culture.

Qualifications

• Previous experience in a Service Desk or IT support role.
• Familiarity with ManageEngine or similar IT service management tools.
• Understanding of ITIL principles and IT support best practices.

Responsibilities

• Provide first- and second-line IT support via email, phone, and ticketing systems.
• Use ManageEngine to log, track, and resolve IT incidents and service requests.
• Monitor tickets and ensure timely resolution.
• Maintain IT documentation, inventory, and asset records.

Skills

Troubleshooting

Problem-solving

Communication

Organizational abilities

Tools

ManageEngine

ITIL

Job description

We are looking for a dedicated IT Service Desk Administrator to join a dynamic IT team on a 12-month temporary contract. The successful candidate will provide first- and second-line support within a fast-paced environment, with a focus on ManageEngine IT service management tools.

Key Responsibilities

• Provide first- and second-line IT support via email, phone, and ticketing systems.

• Use ManageEngine to log, track, and resolve IT incidents and service requests.

• Monitor tickets, escalate issues where required, and ensure timely resolution.

• Maintain IT documentation, inventory, and asset records.

• Assist with routine administrative tasks, software updates, and system maintenance.

• Participate in IT projects and change management activities as needed.

Requirements

• Previous experience in a Service Desk or IT support role.

• Familiarity with ManageEngine or similar IT service management (ITSM) tools.

• Understanding of ITIL principles and IT support best practices.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and organizational abilities.

Desirable

• Experience working in a corporate or multi-site IT environment.

• Working knowledge of networks, hardware, and software support.

What s on Offer

• Competitive salary: £30,000 £35,000 (pro rata).

• 12-month contract with potential for extension.

• Supportive, collaborative team culture.

• Opportunity to gain hands-on experience with ManageEngine and modern ITSM processes.