IT Service Design & Transition Manager

Lockton; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance brokerage in the UK is seeking a Service Design and Transition Manager to oversee the delivery of technology services. This role involves transitioning applications and managing service design across the region. Candidates should have a background in IT Service Management and be passionate about service improvement. Excellent communication skills and experience with ITSM solutions are essential. Join a culture dedicated to client service and community initiatives.

Qualifications

• Experience working in IT Support and as a Service Manager.
• Account administration and onboarding/offboarding experience is essential.
• Ability to effectively prioritise and execute tasks in a fast-paced environment.
• Experience in developing individuals of various skill levels.

Responsibilities

• Deliver a seamless day to day User Experience.
• Oversee the journey of transitioning applications and technologies.
• Implement new and updated technology services and solutions across the UK/EU.
• Build relationships with internal stakeholders.

Skills

Strong analytical skills

Excellent written communication skills

Technical mindset

Ability to manage competing priorities

Education

BSc/BA degree or equivalent education and/or experience

Tools

Azure

Active Directory

Exchange

PowerShell

M365

ITSM solutions

Job description

We are looking for a Service Design and Transition Manager to deliver a seamless day to day User Experience and be responsible for the design and transition of Technology services delivered to meet business needs and perform to expected service levels across the region. You will oversee the journey of transitioning applications, technologies and solutions in production/live state, particularly Service Definition, Design, Transition and Catalogue Management. As Service Design and Transition Manager, you will also work closely with the Application, Project and Infrastructure teams and successfully deliver and implement new and updated technology services and solutions across the UK/EU and will work to build relationships with internal stakeholders.

The successful candidate will have a background in IT Service Management as well as ITSM toolsets and be passionate about Service Design and Transition. You will have a track record of providing outstanding customer service, managing, and delivering projects consistently into a live environment within deadlines and can demonstrate a proactive approach to continual service improvement and seeking to exceed customer expectations. You must be a strong communicator, open minded, pro‑active, approachable, and open to ideas, learning and discussing new approaches as well as having conversations about everyday events. Other skills / experience required:

• BSc/BA degree preferred or equivalent education and/or experience.
• Experience working in IT Support and an experienced Service Manager.
• Account administration and onboarding/offboarding experience and related automation is essential.
• Strong analytical skills.
• Experience in developing individuals of various skill levels.
• Strong Service Design, Transition and Catalogue Management knowledge.
• Experience with Service Management best practices and process improvement.
• Ability to effectively prioritise and execute tasks in a fast‑paced environment.
• Excellent written communication skills.
• Ability to manage competing priorities.
• Technical mindset but able to articulate and understand business needs.
• Good technical background.
• Experience working with ITSM solutions.
• Good understanding of Azure, Active Directory, Exchange, PowerShell and M365
• Experience writing both technical and user‑friendly documentation to educate the team/s within IT Operations as well as the organisation.

Desirable:

• ITIL certified and experience of line management
• Experience of working within the insurance and brokerage industry

About Lockton

Lockton is the world's largest privately held independent insurance brokerage. Since 1966, our private ownership has allowed us to serve our clients, nurture our people, and give back to our communities in ways other companies simply can't. We're passionate about helping you achieve your ultimate potential. If you believe in providing excellent client service, supporting community initiatives, and being part of our caring culture, then you belong here.