IT Service Design Consultant

Advanced Resource Managers; England; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading recruitment consultancy in the UK seeks a skilled IT Service Design professional to lead the readiness and transition for a Microsoft Tenant Migration and Windows 11 upgrade. The role requires strong knowledge of Microsoft services and ITIL practices, with responsibilities including developing Service Design Packages and managing seamless transitions into operations.

Qualifications

• Proven experience in IT Service Design & Transition roles within enterprise-scale programmes.
• Strong knowledge of Microsoft services (Exchange Online, SharePoint, OneDrive, Teams).
• Deep understanding of ITIL (v3 / v4) practices.

Responsibilities

• Lead service readiness and transition activities for a large-scale Microsoft Tenant Migration and Windows 11 upgrade program.
• Develop and maintain Service Design Packages and Service Transition plans.
• Ensure successful transition into BAU operations.

Skills

IT Service Design & Transition

Microsoft services knowledge

ITIL practices

Stakeholder engagement

Tools

ServiceNow

Remedy

Job description

Responsibilities

• Lead service readiness and transition activities for a large-scale Microsoft Tenant Migration and Windows 11 upgrade program.
• Define and own the Service Design & Transition strategy for the M tenant migration and Windows 11 upgrade.
• Engage with programme, technical, and operations teams to ensure new / changed services are fully documented, supportable, and aligned to ITSM best practices.
• Conduct impact assessments and readiness reviews across technical, process, and people dimensions.
• Develop and maintain Service Design Packages and Service Transition plans.
• Facilitate workshops with Service Owners, Architects, and Support Teams to agree service models, support boundaries, and escalation paths.
• Support UAT and hypercare phases by ensuring clear service desk processes and incident management readiness.
• Manage service acceptance criteria, ensuring successful transition into BAU operations.
• Provide reporting and assurance to programme leadership on service readiness and transition progress.

Experience required

• Proven experience in IT Service Design & Transition roles within enterprise-scale programmes.
• Strong knowledge of Microsoft services (Exchange Online, SharePoint, OneDrive, Teams).
• Familiarity with endpoint service transition for Windows 10-11 upgrades.
• Deep understanding of ITIL (v3 / v4) practices, particularly Service Design, Service Transition, and Continual Service Improvement.
• Experience integrating new services into existing ITSM toolsets (ServiceNow, Remedy, or equivalent).
• Excellent stakeholder engagement and communication skills, bridging technical and operational teams.
• Experience delivering in M&A or complex migration environments.

Disclaimer

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.