IT Service Delivery Technician

Rise Technical Recruitment Limited; Axminster; Hybrid; GBP 38,000 - 40,000; Full time

Job summary

A leading international business in Axminster is seeking an IT Service Delivery Technician for a hybrid role. Candidates should have proven IT support experience and strong knowledge of Microsoft technologies. This position offers exceptional training opportunities, including ITIL and Microsoft certifications, with a salary range of £38,000 - £40,000 plus benefits.

Benefits

Mileage compensation

25+8 holidays

Training and professional development opportunities

Qualifications

• Proven IT support experience in a customer-facing or field-based role.
• Confident troubleshooting across desktop, network, and server environments.
• Strong knowledge of Microsoft technologies and network fundamentals (TCP/IP, LAN/WAN, DNS).
• ITIL Foundation certification is desirable but not essential.

Responsibilities

• Provide user and desktop support on-site, remotely, and by phone.
• Manage, track, and close tickets in the company's IT service system.
• Support and maintain Microsoft 365, Windows 10/11, and Windows Server.

Skills

IT support experience

Troubleshooting

Microsoft technologies

Network fundamentals

Customer-facing experience

Education

ITIL Foundation certification

Full UK driving license

Tools

Microsoft 365

Windows 10

Windows 11

Windows Server (2016-2022)

Job description

Overview

IT Service Delivery Technician – Location: Axminster, Devon (Hybrid & Field-Based). Contract Type: 6-month Contract to perm. Salary: £38,000 - £40,000 + Mileage + Benefits + 25+8 Holidays.

Are you an experienced IT Support Engineer or Service Delivery Technician looking for a role offering technical variety, autonomy, and progression? Do you take pride in delivering a high-quality service to users, including senior and VIP stakeholders?

We're recruiting for an IT Service Delivery Technician to join a leading international business. Based in Axminster, this role provides a highly varied position within IST Support, supporting multiple sites and users. If remote support isn’t suitable only then travel will be required.

You'll be part of a collaborative IT team delivering first-class technical support across hardware, software, and infrastructure, ensuring smooth daily operations and exceptional service standards.

The Role

• Provide user and desktop support on-site, remotely, and by phone, ensuring swift resolution of IT incidents.
• Manage, track, and close tickets in the company's IT service system, escalating when needed.
• Support and maintain systems including Microsoft 365, Windows 10/11, and Windows Server (2016-2022), remote access, and general infrastructure troubleshooting.
• Excellent training and professional development opportunities, including ITIL and Microsoft certifications.

The Person

• Proven IT support experience in a customer-facing or field-based role.
• Confident troubleshooting across desktop, network, and server environments.
• Strong knowledge of Microsoft technologies and network fundamentals (TCP/IP, LAN/WAN, DNS).
• Full UK driving license
• ITIL Foundation certification is desirable but not essential.

Reference Number: BBBH263333

To apply for this role or to be considered for similar positions, please click "Apply Now" or contact Ed Douglass at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

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