IT Service Delivery Manager

AWD online; Wokingham; Hybrid; GBP 59,000 - 65,000; Full time

Job summary

A forward-thinking organization is seeking an IT Service Delivery Manager to lead application and service delivery, driving digital transformation and managing business systems. The candidate will develop and manage strategy while overseeing technical projects and vendor relationships. Required experience includes managing enterprise applications and project leadership. Competitive salary with benefits including generous annual leave and a local government pension scheme.

Benefits

31 days annual leave (rising to 36 after 5 years)

Local government pension scheme

Free onsite gym

Salary sacrifice car & cycle schemes

Local & lifestyle discounts

24/7 employee assistance programme

Qualifications

• Educated to degree level or able to demonstrate equivalent knowledge and aptitude.
• Proven experience managing enterprise applications and integrations.
• Strong background in incident, problem, and change management.

Responsibilities

• Develop and manage the organisation’s application and service delivery strategy.
• Oversee system implementations and major projects.
• Engage with colleagues to align applications and services with goals.

Skills

Managing enterprise applications

Project management

Supplier management

Problem and change management

Education

Degree level education or equivalent knowledge

Tools

Cloud platforms

Databases

Job description

IT Service Delivery Manager

An excellent opportunity for a skilled IT professional to lead application and service delivery, driving digital transformation and managing business systems across a forward-thinking organisation.

If you’ve also worked in the following roles, we’d also like to hear from you: IT Manager, Systems Manager, Service Delivery Lead, Application Services Manager, Infrastructure Manager

SALARY: £59,009 - £64,673 per annum + Benefits

LOCATION: Hybrid role – working part from the office in Wokingham and part from home

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37 hours per week

JOB OVERVIEW

We have a fantastic new job opportunity for an IT Service Delivery Manager. As an IT Service Delivery Manager you will lead a team of specialists ensuring that business applications and IT services are strategically aligned, secure, and fit for purpose.

In this role you will oversee the full application lifecycle, manage vendor relationships, and deliver on technical projects that support digital transformation.

The IT Service Delivery Manager will play a key role in driving continual improvement, supporting colleagues across the organisation, and ensuring applications and services meet operational and service requirements.

DUTIES

• Lead IT Strategy: Develop, implement and manage the organisation’s application and service delivery strategy
• Drive Continuous Improvement: Act as an enabler for ongoing enhancement of IT services and applications
• Technical Project Leadership: Oversee system implementations and major projects, ensuring resources and documentation are in place
• Application & Service Management: Manage upgrades, integrations, interfaces, incidents, changes, and problem resolution
• Data Integrity: Work with technical specialists on data migration and data quality within systems
• Vendor & Supplier Management: Oversee contracts, procurement, and supplier performance for application vendors
• Stakeholder Collaboration: Engage with colleagues across all Directorates to align applications and services with strategic goals

CANDIDATE REQUIREMENTS

• Educated to degree level or able to demonstrate equivalent knowledge and aptitude
• Proven experience of managing enterprise applications, databases, SaaS, cloud platforms, and integrations
• Previous experience in managing technical projects and IT teams to deliver business outcomes
• Experience with supplier management, procurement processes, and vendor negotiations
• A strong background in incident, problem and change management within IT service delivery
• Full UK Driving Licence

BENEFITS

• A generous annual leave entitlement of 31 days (rising to 36 days after 5 years continued local government service), plus Bank Holidays
• An excellent local government pension scheme
• Use of a free onsite gym
• Salary sacrifice car & cycle to work schemes
• A range of local & lifestyle discounts
• An employee assistance programme including 24/7 wellbeing helpline

We are an equal opportunities employer and welcome applications from all qualified candidates.