IT Service Delivery Manager

Big Red Recruitment Midlands Limited; United Kingdom; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

A leading recruitment company is seeking an experienced IT Service Delivery Manager to oversee the design and build of an end-to-end IT support function for a well-known UK retailer. Responsibilities include leading change, selecting support tools, and navigating data-heavy applications. The role offers a salary of £65,000–£75,000 and a hybrid working model based in Solihull.

Qualifications

• Significant experience in service delivery management roles.
• Proven ability to lead through change.
• Confident working across applications and data challenges.
• Knowledge of service management frameworks (e.g., ITIL) and confidence in implementing best practices and IT support tooling.
• Experience managing or working closely with third-party suppliers.

Responsibilities

• Lead the design and build of an end-to-end IT support function.
• Set the agenda, define structure, and select IT support tooling.
• Connect support teams and third parties through modern processes.
• Navigate a data-heavy application landscape and drive change within IT support.

Skills

Service delivery management

Change management

Knowledge of ITIL

Third-party supplier management

Data application navigation

Job description

Overview

Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function?

This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You’ll be joining the business at a pivotal moment when the organisation is ready to modernise its IT support offering and elevate its customer-facing services.

You’ll be trusted with a blank sheet of paper to set the agenda, define structure, and choose support tooling. You’ll help connect support teams and 3rd parties through setting up modern processes, navigate a data-heavy application landscape, and champion change within IT support.

Responsibilities

• Lead the design and build of an end-to-end IT support function.
• Set the agenda, define structure, and select IT support tooling.
• Connect support teams and third parties through modern processes.
• Navigate a data-heavy application landscape and drive change within IT support.

Qualifications

• Significant experience in service delivery management roles.
• Proven ability to lead through change.
• Confident working across applications and data challenges.
• Knowledge of service management frameworks (e.g., ITIL) and confidence in implementing best practices and IT support tooling.
• Experience managing or working closely with third-party suppliers.

The role is based in Solihull, with hybrid working (3 days onsite) expected, with a salary of £65,000–£75,000.

If this sounds of interest please apply as we have interview slots available.

We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.

We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.