IT Service Delivery Manager

Big Red Recruitment; Stratford-upon-Avon; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

A leading recruitment company is seeking an experienced IT Service Delivery Manager in Stratford-upon-Avon. This role offers the chance to lead the development of a modern IT support function for a prominent UK retail firm. The ideal candidate will have substantial experience in service delivery management, proven change leadership, and knowledge of ITIL frameworks. This position offers a hybrid working model with a salary of £65,000–£75,000.

Qualifications

• Significant experience in service delivery management roles.
• Proven ability to lead through change.
• Confident working across applications and data challenges.
• Knowledge of ITIL and implementing IT support tooling.
• Experience managing third-party suppliers.

Responsibilities

• Lead the design and build of an end-to-end IT support function.
• Set the agenda, define structure, and select appropriate support tooling.
• Connect support teams and third parties by establishing modern processes.
• Navigate a data-heavy application landscape and drive change within IT support.

Skills

IT service delivery management

Change management

Service management frameworks (ITIL)

Supplier management

Job description

Overview

Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function? This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You’ll be joining the business at a pivotal moment – the organisation is ready to modernise its IT support offering and elevate its customer-facing services. You’ll be trusted with a blank sheet of paper to set the agenda, define structure, and choose support tooling. You’ll help connect support teams and 3rd parties through setting up modern processes, navigate a data-heavy application landscape, and championing change within IT support.

We’re looking for:

Responsibilities

• Lead the design and build of an end-to-end IT support function.
• Set the agenda, define structure, and select appropriate support tooling.
• Connect support teams and third parties by establishing modern processes.
• Navigate a data-heavy application landscape and drive change within IT support.

Qualifications

• Significant experience in service delivery management roles.
• Proven ability to lead through change.
• Confident working across applications and data challenges.
• Knowledge of service management frameworks (e.g. ITIL) and confidence in implementing best practices and IT support tooling.
• Experience managing or working closely with third-party suppliers.

The role is based in Solihull, with hybrid working (3 days onsite) expected with a salary of £65,000–£75,000.

If this sounds of interest please apply as we have interview slots available.

We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.