IT Service Delivery Leader | Mentor Teams & Drive Excellence

Redsquid Communications; Scotland; On-site; GBP 45,000 - 60,000; Full time

Job summary

Redsquid Communications in Scotland seeks a motivated Team Lead to provide mentoring and guidance to their IT Service Desk teams. This pivotal role drives service excellence, resolves customer issues, and develops team members while ensuring outstanding customer satisfaction.

The ideal candidate will lead by example, mentor team members, and deliver client service excellence. Responsibilities include managing ticket queues, developing the team, and implementing system improvements while ensuring compliance with SLAs and company policies.

Qualifications

• Proven experience in delivering exceptional customer service ideally in an MSP environment.
• Highly competent in resolving technical issues in a fast-paced environment.
• Advanced technical troubleshooting and problem-solving skills.

Responsibilities

• Lead and develop a Service Delivery team fostering high-performance culture.
• Act as the initial technical escalation point for the team.
• Deliver technical projects such as system installations and migrations.

Skills

Customer Service

Technical Troubleshooting

People Management

Communication

Microsoft Server

Networking

Cloud Providers

Tools

ITIL 4

Job description

Redsquid Communications in Scotland seeks a motivated Team Lead to provide mentoring and guidance to their IT Service Desk teams. This pivotal role drives service excellence, resolves customer issues, and develops team members while ensuring outstanding customer satisfaction.

The ideal candidate will lead by example, mentor team members, and deliver client service excellence. Responsibilities include managing ticket queues, developing the team, and implementing system improvements while ensuring compliance with SLAs and company policies.