IT Service Delivery Lead — SLA & Incident Management

LA International; Preston; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading ICT consultancy in the UK is looking for a Service Manager to oversee the end-to-end management of services. The role includes ensuring compliance with service levels and KPIs, leading incident management, and acting as the primary contact for stakeholders. Candidates should have over 5 years of experience in service management and a strong understanding of ITIL principles. The position requires strong leadership and communication skills, with an emphasis on continuous service improvement.

Qualifications

• 5+ years' experience in service delivery or management roles.
• Experience in enterprise, public sector, or managed service environments.
• Ability to manage cross-functional technical teams.

Responsibilities

• Manage end-to-end lifecycle of assigned services.
• Ensure services meet SLAs, KPIs, and performance targets.
• Act as the primary service contact for customers and stakeholders.
• Identify and implement service improvement initiatives.

Skills

ITIL service management principles

Incident and problem management

SLA and KPI management

Service delivery in production environments

Job description

A leading ICT consultancy in the UK is looking for a Service Manager to oversee the end-to-end management of services. The role includes ensuring compliance with service levels and KPIs, leading incident management, and acting as the primary contact for stakeholders. Candidates should have over 5 years of experience in service management and a strong understanding of ITIL principles. The position requires strong leadership and communication skills, with an emphasis on continuous service improvement.