IT Service Delivery Lead - Reporting & Incidents

Sword Group; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology solutions provider is seeking a Service Delivery Analyst to manage IT service analysis and escalations. You will support continuous service improvements and work closely with stakeholders in the energy sector. The ideal candidate will possess ITIL knowledge and strong communication skills. This role includes tailored report preparation and relationship management. The company offers a competitive salary, flexible working arrangements, and a fantastic benefits package including career development opportunities.

Benefits

Competitive Salary

Flexible working arrangements

Generous annual leave allowance

Enhanced family-friendly benefits

Employee assistance programme

Qualifications

• Proven ability to manage IT escalations effectively.
• Experience in preparing tailored service reports and communications.
• An opportunity to learn about the energy sector.

Responsibilities

• Support innovative changes to anticipate customer needs.
• Clarify service requirements and ensure transition to live service.
• Prepare service reports and communications tailored to different audiences.

Skills

Customer-focused

Self-motivated

Strong influencing skills

Flexible with a ‘can-do’ attitude

Strong communication skills

Education

Understanding of IT services and disciplines

Knowledge of IT Service Management and ITIL standards

Tools

ServiceNow

Job description

A technology solutions provider is seeking a Service Delivery Analyst to manage IT service analysis and escalations. You will support continuous service improvements and work closely with stakeholders in the energy sector. The ideal candidate will possess ITIL knowledge and strong communication skills. This role includes tailored report preparation and relationship management. The company offers a competitive salary, flexible working arrangements, and a fantastic benefits package including career development opportunities.