IT Service Delivery Lead (Hybrid) – Public Sector Impact

Manchester Digital; Manchester; Hybrid; GBP 39,000 - 47,000; Full time

Job summary

A leading public service organization seeks an IT Service Manager to play a key role in delivering effective technical services. You will manage end-to-end service performance, collaborate with teams, and oversee customer-facing services. This hybrid position offers competitive pay of up to £46,547, along with a generous leave package and a robust pension scheme. Join a diverse and inclusive environment that values your contributions to improve user experience.

Benefits

Competitive pay

Brilliant civil service pension

Generous leave package

Flexible working hours

Time off for volunteering

Professional development opportunities

Qualifications

• Strong service management expertise is required.
• Ability to engage stakeholders effectively.
• Experience managing large-scale IT services using ITIL frameworks.

Responsibilities

• Manage end-to-end service performance.
• Collaborate with technical teams and suppliers.
• Oversee major customer-facing services.

Skills

Service management expertise

Stakeholder engagement

Driving continual improvement

ITIL frameworks

Job description

A leading public service organization seeks an IT Service Manager to play a key role in delivering effective technical services. You will manage end-to-end service performance, collaborate with teams, and oversee customer-facing services. This hybrid position offers competitive pay of up to £46,547, along with a generous leave package and a robust pension scheme. Join a diverse and inclusive environment that values your contributions to improve user experience.