IT Service Delivery Lead — Global Ops & EUC

Trinny London; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading beauty brand in London is seeking a Service Delivery Manager to manage IT service delivery. This role requires high levels of collaboration and problem-solving skills, ensuring reliable IT services for the business. Ideal candidates will have proven experience in IT operations and familiarity with ITIL frameworks. The position offers flexibility, competitive benefits, and a dynamic work environment.

Benefits

Flexible working

25 days holiday

£500 annual product allowance

Company discounts

Health scheme

Annual development budget

Pension scheme

Qualifications

• Proven experience in a Service Delivery Manager role within multi-channel retail.
• Familiarity with eCommerce, ERP, and CRM systems is beneficial.
• Hands-on experience in end-user support environments.

Responsibilities

• Manage end-to-end IT service delivery ensuring high performance.
• Oversee incident and change management processes.
• Communicate service performance metrics to leadership.

Skills

Service Delivery Management

ITIL Framework

Offshore Support Management

Problem-Solving

Stakeholder Management

Communication Skills

Analytical Skills

Vendor Management

Tools

Google Workplace

Windows 10/11

Job description

A leading beauty brand in London is seeking a Service Delivery Manager to manage IT service delivery. This role requires high levels of collaboration and problem-solving skills, ensuring reliable IT services for the business. Ideal candidates will have proven experience in IT operations and familiarity with ITIL frameworks. The position offers flexibility, competitive benefits, and a dynamic work environment.