IT Service Delivery Lead - Drive Quality & SLA Excellence

Driver and Vehicle Standards Agency; Greater Manchester; On-site; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Pension contribution 28.97%

25 days annual leave

Flexible working options

Job summary

Driver and Vehicle Standards Agency is recruiting a Service Delivery Manager to lead the delivery and continual improvement of IT services, ensuring they meet business needs and deliver excellent customer outcomes. You will work with customers, stakeholders and suppliers to monitor performance, manage risks and drive service improvements, with leadership for Associate Service Delivery Managers.

This role sits within civil service governance and includes pension contributions, generous annual

Qualifications

• Experience managing IT services and supplier-delivered contracts.
• Ability to build strong stakeholder relationships and drive service performance.
• Proven track record of continual service improvement and risk management.

Responsibilities

• Manage a portfolio of IT services to meet SLA targets and business requirements.
• Analyze service performance data to identify trends and drive improvements.
• Lead escalations, coordinate with suppliers, and manage risks and issues.

Skills

IT service management

Stakeholder management

Supplier management

Contract delivery

Data-driven decisions

Job description

Driver and Vehicle Standards Agency is recruiting a Service Delivery Manager to lead the delivery and continual improvement of IT services, ensuring they meet business needs and deliver excellent customer outcomes. You will work with customers, stakeholders and suppliers to monitor performance, manage risks and drive service improvements, with leadership for Associate Service Delivery Managers.

This role sits within civil service governance and includes pension contributions, generous annual