IT Service Delivery Apprentice

QA; Clydebank; On-site; GBP 16,000; Full time

Job summary

A global IT training organization in Clydebank is seeking an IT Service Delivery Apprentice to gain skills while supporting service desk operations. This position provides hands-on experience and the opportunity to achieve a nationally recognized qualification at SCQF Level 6. Ideal candidates will assist in various aspects of IT support, including hardware setup and incident management, while receiving mentorship from experienced professionals.

Benefits

Hands-on experience in a global organization

Mentoring from IT professionals

Opportunities for growth within IT support

Qualifications

• Strong communication skills and ability to work professionally with team members.
• Willingness to learn and develop IT skills in a professional environment.
• Ability to assist with hardware setup and service desk tasks.

Responsibilities

• Provide support with service desk incidents and requests.
• Create and maintain knowledge base articles.
• Assist with hardware setup and configuration.
• Support project requirements related to Service Desk.

Skills

Service desk support

Problem-solving skills

Technical knowledge

Communication

Job description

About the role:

Our apprenticeship programmes are a fantastic opportunity to earn while you learn and take your first step on the career ladder. We work with a diverse range of employers - from household names to innovative start-ups - across industries including law, accountancy, storage, shipping, travel, and manufacturing.

We currently have an exciting opportunity to join a global organisation operating within the maritime and business services sector. This role offers the chance to develop valuable IT skills while supporting the company's commitment to maintaining a secure, efficient, and technology-driven workplace.

As an IT Service Delivery Apprentice, you'll gain hands‑on experience in a busy, professional environment while completing your SCQF Level 6 Digital Helpdesk Support apprenticeship. You'll work alongside experienced IT professionals, developing your technical knowledge and problem‑solving skills while providing essential support to staff across the organisation.

Responsibilities:

• Service desk support - Assist and support the team with service desk incidents and service requests that are submitted by users via the Self‑Service Portal. Provide clear and concise ticket notes in ITSM tool when creating, updating and resolving incidents. Ticket quality is imperative
• Knowledge articles - Review and assist with creation and upkeep of knowledge base articles to be consumed by the end user - with the objective of reducing calls by empowering colleagues to search knowledge base for guidance/process or procedures prior to engaging the Service Desk
• Hardware - Assist in the setup, installation and configuration of laptops, printers, and other IT equipment
• Projects - Provide support and guidance for any projects that require Service Desk involvement
• Assets - Work closely with the team to ensure that the IT Asset Database is always maintained and up to date
• JML (joiners/movers/leavers) - Assist the team with weekly Joiners/Movers and Leavers from the company. Ensure all tickets are actioned correctly in line with SOC controls
• General housekeeping - Ensure our Service Delivery department, build room and working area are free from clutter, with a clear desk policy in mind
• Communication and collaboration - Workprofessionally and closely with team members and wider business colleagues
• Stay informed about emerging IT trends and security standards

What's in it for you?

• A chance to earn while you learn and achieve a nationally recognised qualification
• Hands‑on experience in a global, professional organisation
• Mentoring and support from experienced IT professionals
• Opportunities to grow and progress within IT support and related fields

Salary:

£16,000 per annum

Working hours:

Monday to Friday, 9am - 5pm

Benefits:

• The opportunity to work with an experienced IT team

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.