IT Service Delivery Analyst

Zachary Daniels Recruitment; Liverpool City Region; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment consultancy is seeking a Technology Service Delivery Analyst in Liverpool to support IT operations, enhance service delivery, and drive technology improvements. The ideal candidate will have a solid background in IT support, specifically with Microsoft 365 and SharePoint. This role offers a salary of up to £30,000 plus benefits including a performance bonus and generous holiday allowance.

Benefits

Performance bonus

25 days holiday + 8 bank holidays

Free parking onsite

Enhanced maternity & paternity leave

Paid birthday off

Qualifications

• Previous experience in a fast-paced environment delivering IT support and service.
• Strong technical understanding of Microsoft 365 and SharePoint.
• Application support experience (ERP or similar business systems).

Responsibilities

• Provide first-class IT support, resolving incidents and requests efficiently.
• Deliver proactive technology service delivery across hardware, software, and networks.
• Collaborate with external service providers to maintain uptime and service quality.

Skills

IT support experience

Technical understanding of Microsoft 365

Customer-focused approach

Excellent communication skills

Tools

Microsoft 365

SharePoint

Networks and infrastructure fundamentals

Job description

IT Service Delivery Analyst Liverpool Up to 30,000 + Benefits

Zachary Daniels are delighted to be partnering with a fast-growing UK business to recruit a Technology Service Delivery Analyst. This is an exciting opportunity to join a scaling organisation and play a key role in supporting IT operations, end-user computing, and technology projects across the company.

In this hands-on position, you'll work closely with the IT Manager, supporting business systems, infrastructure, and end users across the head office. You'll help drive improvements, enhance IT service delivery, and act as an ambassador for innovation and technology change.

Benefits

• Salary up to 30,000 + 5% performance bonus
• 25 days holiday + 8 bank holidays
• Free parking onsite & free refreshments
• Enhanced maternity & paternity leave
• Birthday off (paid)

Role Responsibilities

• Provide first-class IT support, resolving incidents and requests efficiently.
• Deliver proactive technology service delivery across hardware, software, and networks.
• Support and train colleagues in using Microsoft 365, SharePoint, and key business applications.
• Manage end-user computing (EUC), including new starter/leaver processes and device builds.
• Support IT infrastructure, servers, and networking (switches, routers, firewalls).
• Implement updates, rollouts, and maintenance activities across applications and systems.
• Collaborate with external service providers to maintain uptime and service quality.
• Assist in delivering technology and infrastructure improvement projects.
• Uphold IT and data security policies, ensuring compliance and best practice.

About You

• Previous experience in a fast-paced environment delivering IT support and service.
• Strong technical understanding of Microsoft 365, SharePoint, and end-user computing.
• Application support experience (ERP or similar business systems).
• Good understanding of networks and infrastructure fundamentals.
• Awareness of IT and cyber security risks and mitigation practices.
• Proactive and customer-focused approach to IT delivery.
• Excellent communication skills with the ability to train and support colleagues.

This is a fantastic opportunity to join a dynamic, growing business and contribute to the continued evolution of its technology landscape.

Apply today with your most up-to-date CV!