IT Service Delivery Analyst

Zachary Daniels Recruitment; Knowsley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is partnering with a fast-growing UK business to find a Technology Service Delivery Analyst. This is a hands-on role that involves providing IT support, managing end-user computing, and collaborating on technology projects. The ideal candidate should have experience with Microsoft 365, be customer-focused, and possess strong technical understanding. This opportunity offers a salary of up to £30,000 plus benefits including performance bonuses and holiday entitlement.

Benefits

Salary up to £30,000 + 5% performance bonus

25 days holiday + 8 bank holidays

Free parking onsite & free refreshments

Enhanced maternity & paternity leave

Birthday off (paid)

Qualifications

• Previous experience in a fast-paced environment delivering IT support.
• Strong technical understanding of Microsoft 365 and SharePoint.
• Proactive and customer-focused approach to IT delivery.

Responsibilities

• Provide first-class IT support, resolving incidents efficiently.
• Manage end-user computing, including device builds.
• Assist in delivering technology improvement projects.

Skills

IT support

Microsoft 365

SharePoint

Networking fundamentals

End-user computing

Communication skills

Job description

Overview

Zachary Daniels are delighted to be partnering with a fast-growing UK business to recruit a Technology Service Delivery Analyst. This is an exciting opportunity to join a scaling organisation and play a key role in supporting IT operations, end-user computing, and technology projects across the company. In this hands-on position, you'll work closely with the IT Manager, supporting business systems, infrastructure, and end users across the head office. You'll help drive improvements, enhance IT service delivery, and act as an ambassador for innovation and technology change.

Benefits

• Salary up to £30,000 + 5% performance bonus
• 25 days holiday + 8 bank holidays
• Free parking onsite & free refreshments
• Enhanced maternity & paternity leave
• Birthday off (paid)

Role Responsibilities

• Provide first-class IT support, resolving incidents and requests efficiently.
• Deliver proactive technology service delivery across hardware, software, and networks.
• Support and train colleagues in using Microsoft 365, SharePoint, and key business applications.
• Manage end-user computing (EUC), including new starter/leaver processes and device builds.
• Support IT infrastructure, servers, and networking (switches, routers, firewalls).
• Implement updates, rollouts, and maintenance activities across applications and systems.
• Collaborate with external service providers to maintain uptime and service quality.
• Assist in delivering technology and infrastructure improvement projects.
• Uphold IT and data security policies, ensuring compliance and best practice.

About You

• Previous experience in a fast-paced environment delivering IT support and service.
• Strong technical understanding of Microsoft 365, SharePoint, and end-user computing.
• Application support experience (ERP or similar business systems).
• Good understanding of networks and infrastructure fundamentals.
• Awareness of IT and cyber security risks and mitigation practices.
• Proactive and customer-focused approach to IT delivery.
• Excellent communication skills with the ability to train and support colleagues.

This is a fantastic opportunity to join a dynamic, growing business and contribute to the continued evolution of its technology landscape.

Apply today with your most up-to-date CV!