IT Service Delivery Analyst

Ashurst; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A top international law firm in London is seeking an IT Support professional to provide high-quality service across the firm. The role involves managing software and hardware incidents through various support channels and ensuring excellent customer service. Candidates should have at least 2 years of experience in a law firm setting and strong skills in Microsoft Office. This is a full-time, office-based position offering competitive remuneration and flexible working options.

Benefits

Competitive remuneration

Flexible working

Corporate health plans

Global professional development

Diversity and inclusion programs

Qualifications

• 2 years + experience working in a law firm in a deskside or service desk position.
• Experience providing a responsive and effective IT support service.
• A positive and can do attitude.

Responsibilities

• Provide 1st & 2nd level support of all incidents and service requests.
• Manage all end user administration such as joiners and leavers.
• Accurate ticket logging of all IT incidents and service requests.

Skills

Customer service skills

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

The Opportunity:

The role holder will provide a professional IT Support service to the whole firm. End to end management of all software and hardware incidents and service requests by providing remote, at desk, Audio Visual, desk phone, mobile device and floor walking support. Tasks will be allocated on a defined rota, with duties such as remote support via the telephone, desk side support, floor walking and project support tasks as required.

Key responsibilities of the role include:

• Provide 1st & 2nd level support of all incidents and service requests of all Ashurst IT systems/services.
• IT support via remote control, telephone support and "At desk" support.
• Provide floor walking support to the London Office, log all incidents and requests that arise through floor walking.
• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution.
• Follow the escalation process to ensure a consistent and professional IT support service is offered to the firm.
• Manage all end user administration such as joiners, leavers etc.

This is a permanent, full-time office-based position operating out of Ashurst's London office on a rotating shift pattern between the hours of 08.00 and 18.00.

More information can be found in the job description attached to the role on our careers site.

About you:

The successful candidate will have:

• 2 years + experience working in a law firm in a deskside or service desk position.
• Excellent customer service skills.
• Experience consistently providing a responsive, effective and personable IT support service to exceed customer expectations.
• A positive and can do attitude.
• Strong Microsoft Office Word, Excel, Outlook & PowerPoint skills.

What makes Ashurst a great place to work?

We offer you all the things you should expect from an international law firm, some of which include:

• competitive remuneration with the flexibility to reward high performance;
• flexible working;
• corporate health plans;
• a global professional development offering for all employees; and
• an industry-leading programme that celebrates diversity and inclusion.

We are committed to delivering positive impacts to our communities through our Social Impact programme.

We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.

Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.