IT Service - Central delivery Analyst

Sovereign Network Group; City Of London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A technology solutions provider in Wembley is seeking an IT Service Central Delivery Analyst. You will ensure effective communication and resolution of IT service requests. The role requires experience in IT Service Desk environments and excellent customer service skills. Enjoy a dynamic working environment with opportunities for career growth and a competitive salary package ranging from £29,000 to £35,000 annually, along with generous benefits.

Benefits

25 Days Holiday + Bank Holidays

Generous matched pension scheme

Wellbeing discounts

Qualifications

• Good understanding of hardware, especially with PCs and printers.
• Experience with troubleshooting and demonstrable problem-solving techniques.
• Ability to communicate effectively with colleagues and end users.

Responsibilities

• Record, monitor, and update IT tickets.
• Conduct initial diagnosis and escalate when needed.
• Maintain asset database, including movements and incident management.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Tools

Microsoft Windows

Office 365

Job description

IT Service Central Delivery Analyst – Wembley

We have an opportunity for an IT Service Central Delivery Analyst to join our team in Wembley. As an IT Service Central Delivery Analyst you will be the gateway for SNG's IT services, making sure that all interactions with customers are accurately logged, prioritised, categorised and resolved or assigned efficiently.

Responsibilities

You will be responsible for recording, monitoring and updating our IT tickets, conducting the initial diagnosis and escalating when needed. The role will also involve ensuring our asset database is proactively maintained including asset movement, asset verification and asset incident management as well as onboarding, tagging and the disposal of assets.

As an IT Service Central Delivery Analyst you will need experience of working on an IT Service Desk or a Customer Service Desk and be able to communicate with customers in person, by telephone, webchat, email or digital assistant. You will be able to provide technical advice and support relating to Microsoft Windows operating systems, Office 365 (including Teams and SharePoint), remote access, virtual desktops and telephony.

Qualifications

• A good understanding of hardware knowledge, especially with PCs, printers and other standard desktop/peripheral equipment
• Experience of troubleshooting and demonstrable problem‑solving techniques
• Great customer service with the ability to communicate with our colleagues, suppliers and end user community
• Excellent team working, with a focus on delivering resolutions as part of a team

What We Can Offer You

• As a member of the IT Service Team you'll be part of a friendly, active and dynamic working environment.
• We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
• Disability Confident employer – we offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job. (additional details available on our careers site)
• This is a full time permanent role which will be office based.
• The starting salary is £29,000 – £35,000 a year depending on experience.
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay – 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service