IT Service Analyst

PHOENIX Medical Supplies Limited; Runcorn; On-site; GBP 60,000 - 80,000; Full time

Job summary

A health supplies company in Runcorn is seeking an IT Service Analyst to manage vendor contracts and financials. The ideal candidate has strong financial and vendor management experience, advanced Excel skills, and familiarity with ITIL practices. This full-time position involves ensuring compliance and improving IT services efficiency. Competitive salary with benefits including annual leave and employee assistance.

Benefits

22 days annual leave plus bank holidays

Health cash plan

Employee Assistance Programme

Contributory Pension Scheme

Fully funded training programmes

Qualifications

• Strong financial and vendor management experience.
• Advanced Excel and data analysis skills.
• Experience of process documentation using JIRA and Confluence.

Responsibilities

• Monitor and manage the cost lifecycle of UK IT services.
• Administer mobile device lifecycle processes.
• Support the full contract lifecycle and produce reports.

Skills

Financial management

Vendor management

Data analysis

Process documentation

Effective communication

Organizational skills

Education

ITIL Foundation certification

NVQ-level qualifications in Finance or Business Administration

Tools

Microsoft 365

Excel

JIRA

Confluence

CMDB

ITSM tools

Microsoft Power Apps

Job description

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Job Title: IT Service Analyst
Location: Runcorn (with occasional customer and business site visits)
Salary: Competitive (based on experience)
Working Pattern: Full-time, Permanent

About Us:

At PHOENIX Medical Supplies, our IT Service Delivery team ensures that all technology services are cost-effective, compliant, and efficiently managed. Supporting all Phoenix UK businesses, the team is vital in delivering financial clarity, robust vendor management, and secure mobile device lifecycle operations. With a commitment to innovation, accuracy, and lean processes, we work cross-functionally to improve how IT supports healthcare delivery across the UK.

Key Responsibilities:

• Monitor and manage the full cost lifecycle of UK IT services, including vendor billing and contract oversight.
• Administer mobile device lifecycle processes: procurement, billing, usage monitoring, and secure deployment.
• You will support the full contract lifecycle, including onboarding, renewals, terminations, and ensuring financial and service-level compliance across all vendor engagements including conducting contract and invoice audits to ensure accuracy and eliminate redundant services.
• Analyse financial data and support IT budget planning and cost reporting.
• Maintain accurate records using CMDB and ITSM tools; produce reports using Microsoft 365 and Excel.
• Support IT service catalogue and asset management, driving efficiency through continuous improvement.

What We’re Looking For:

• Strong financial and vendor management experience, particularly with IT contracts and cost reconciliation.
• Advanced Excel and data analysis skills; attention to detail with a high level of numerical accuracy.
• Experience of process documentation using tools such as JIRA, Confluence, CMDB, and ITSM tools is desirable. Familiarity with Microsoft Power Apps or automation tools is an advantage
• Effective communicator, able to liaise with internal teams and third-party vendors.
• Organised, independent, and process-driven with a focus on lean practices.
• ITIL Foundation certification or experience working within ITIL-aligned environments is desirable.
• NVQ-level qualifications in Finance or Business Administration is desirable.

What We Offer:

• 22 days (pro rata) annual leave plus bank holidays, increasing with length of service
• Medicash – a health cash plan to support everyday healthcare costs ( eyecare, prescriptions)
• iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
• High street discounts and offers
• Employee Assistance Programme (EAP)
• Contributory Pension Scheme
• Fully funded accredited training programmes through the Apprenticeship Scheme