IT Service Analyst

Reed; Newcastle upon Tyne; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading recruitment company is seeking an IT Service Management Analyst in Newcastle. This role involves monitoring IT budgets, raising licensing issues, and supporting procurement. Ideal candidates will have strong experience in IT services, budgeting, and stakeholder management. The position offers a robust benefits package, four days of on-site work, and career advancement opportunities.

Benefits

Strong benefits package

Career opportunities

On-site work

Responsibilities

• Monitor IT budgets and perform variance analysis.
• Raise and track licensing issues for IT services.
• Support procurement for services and license renewals.
• Handle Finance queries and supplier escalations.
• Maintain accurate supplier details and payment records.
• Contribute to process improvements and governance standards.
• Support IT onboarding for new businesses.

Skills

IT service understanding

Budgeting and forecasting

Stakeholder management

Analytical mindset

IT service deployment

Job description

Job Title: IT Service Management Analyst

Location: Newcastle

Purpose of Role

Provide a key link between the various functions of IT from an internal and external vendor and relationship aspect.

Key Responsibilities

• Monitor IT budgets, perform variance analysis, and report risks/issues.
• Raise and track licensing issues for IT services and projects.
• Support procurement for services and license renewals (e.g., Microsoft).
• Handle Finance queries (forecasting, journals, recharges) and supplier escalations.
• Maintain accurate supplier details and payment records.
• Contribute to process improvements and IT governance standards.
• Support IT onboarding for new businesses/sites.

Skills & Experience

• Strong understanding of IT service and contractual processes
• Experience in budgeting, forecasting, and variance analysis.
• Excellent stakeholder management and communication skills.
• Analytical mindset with attention to detail.
• Keen interest in IT service deployment across a global organisation

This role comes with a strong benefits package / 4 days on site working / great career opportunities.