IT Service Analyst

Rotork; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in the UK is seeking a ServiceNow ITSM Analyst to enhance its ServiceNow platform. This role involves optimizing ITSM modules, collaborating with stakeholders, and driving automation initiatives. The ideal candidate should have experience in ServiceNow administration, a strong understanding of ITIL, and a proactive approach to service delivery improvements. Competitive salary and benefits are offered.

Qualifications

• Experience in ServiceNow administration and ITSM process implementation.
• Strong understanding of ITIL principles and enterprise system integrations.
• A proactive mindset with a passion for improving service delivery.

Responsibilities

• Own and optimise the ServiceNow platform to support ITSM modules.
• Collaborate with stakeholders to define requirements and deliver solutions.
• Drive automation, integrations, and continuous improvement.

Skills

ServiceNow administration

ITSM process implementation

ITIL principles

Enterprise system integrations

Proactive mindset

Job description

Are you passionate about driving IT service excellence through smart platform solutions? We're looking for a ServiceNow ITSM Analyst to join our dynamic IT team at Rotork. You'll play a key role in enhancing and administering our ServiceNow platform, ensuring it supports seamless ITSM processes and aligns with business goals. What you'll do:

• Own and optimise the ServiceNow platform to support ITSM modules like Incident, Problem, Change, Request, and Knowledge Management.
• Collaborate with stakeholders to define requirements and deliver impactful solutions.
• Drive automation, integrations, and continuous improvement aligned with ITIL best practices.
• Provide technical support, training, and documentation to empower users and teams.
• Monitor platform updates and champion enhancements that add real value.

What you'll bring:

• Experience in ServiceNow administration and ITSM process implementation.
• Strong understanding of ITIL principles and enterprise system integrations.
• A proactive mindset with a passion for improving service delivery.