IT Project Manager

Time Out; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A dynamic global company in Westminster is seeking an experienced IT Project Manager to oversee global IT projects and technology transformation. The role includes developing IT strategies for new market launches, managing multiple projects, and ensuring compliance with data privacy standards. A Bachelor's degree and 5+ years in project management within hospitality or retail are required. This position offers a unique opportunity to influence innovation across diverse markets.

Qualifications

• 5+ years of experience in IT project management within retail, hospitality, or franchise environments.
• Proven ability to manage multiple complex projects across various regions.
• Strong understanding of infrastructure, networking, and cloud-based solutions.

Responsibilities

• Develop comprehensive IT and Tech Strategy for launching new markets globally.
• Lead and manage global IT projects ensuring timely and successful delivery.
• Oversee all technology-related workstreams for new market openings.

Skills

Project Management

Stakeholder Management

Communication Skills

Vendor Negotiation

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

POS Systems

ERP Systems

Job description

Time Out Market is looking for an experienced IT professional with a passion for global project delivery and technology transformation. The IT Project Manager will be responsible for planning, execution, and delivery of global IT and technical development projects across our current markets and new markets. Reporting to the VP Development, they will lead all technology delivery and implementation for the opening of new Time Out markets operated under partner and franchise agreements. They will play a pivotal role in driving innovation and operational efficiency.

Responsibilities

• Develop and maintain a comprehensive IT and Tech Strategy that outlines standards, tools, processes, and timelines for launching new Time Out Markets globally.
• Define the IT operating model for partner and franchise-owned locations, balancing corporate standards with local flexibility.
• Lead and manage global IT projects across Time Out Market operations, for existing and new Markets, ensuring timely and successful delivery.
• Collaborate with development, operations, and franchise management teams to align IT delivery with commercial timelines and business goals.
• Lead IT projects from start to finish, coordinating with diverse, international teams, and ensuring projects meet deadlines and budget requirements.
• Oversee all IT and technology-related workstreams for new market openings, including infrastructure, networking, POS, digital signage, ERP integrations, and cybersecurity.
• Manage multiple concurrent projects across different markets, ensuring on‑time and on‑budget delivery.
• Establish and maintain IT governance frameworks for partner and franchise operations.
• Define and maintain standard operating procedures (SOPs), checklists, and toolkits for market launches.
• Develop and manage IT budgets for each market opening, ensuring transparency and control of costs.
• Source, negotiate, and manage contracts with IT vendors, suppliers, and service providers.
• Oversee the procurement and deployment of IT hardware and software for new sites.
• Identify opportunities to improve processes, reduce costs, and accelerate deployment through automation and best practices.
• Maintain data privacy and cybersecurity compliance (e.g., GDPR).
• Provide proactive IT and Tech support, performance monitoring, and service improvement for all Time Out Markets.
• Contribute to technology strategy, planning, and budget forecasting.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 5+ years of experience in IT project management, ideally within retail, hospitality, or franchise-based environments.
• Proven ability to manage multiple complex projects simultaneously across multiple regions or markets.
• Strong understanding of infrastructure, networking, POS systems, ERP integrations, and cloud-based solutions.
• Excellent stakeholder management, communication, and vendor negotiation skills.
• PMP, PRINCE2, or similar project management certification preferred.

Preferred Qualifications

• Experience developing IT playbooks or frameworks for multi-site openings or franchise operations.
• Understanding of data security, compliance, and scalability considerations for distributed business models.
• Experience working with third-party franchisees or joint venture partners.

What We Look For

• Be commercially astute.
• Either have experience at or want to dive headfirst into a fast‑paced transformative company in pursuit of excellence.
• Think globally.
• Have excellent communication and relationship‑building skills.
• Have a high sense of ownership, urgency and drive.
• Be a team player.

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, marriage and civil partnership, pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are, as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.